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Guest reviews 81.9%

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Guest Feedback

This is what our guests are saying about us:

Guest reviews

Our customer satisfaction index

Very good
81.9%

Basierend auf 2084 Bewertungen

27.11.2019 Gerlach

Gut

Hotel commentary

Lieber Gast, herzlichen Dank für Ihre tolle Bewertung. Ihr durchweg positives Feedback freut uns sehr und wir hoffen, schon bald wieder Ihr Gastgeber sein zu dürfen. Mit besten Grüßen aus Berlin Ihr Team vom Victor´s Residenz-Hotel Berlin Tegel

23.09.2019 Anonymous

Perfect location for getting to and from the airport. They gave us a free bus pass and the bus stopped right outside the hotel.

Hotel commentary

Dear guest, How lovely to read that your visit at our Hotel was such a success and that the entire team managed to reach your high expectations. I am thrilled you liked the great location of our hotel. It would be a pleasure to welcome you again soon. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

15.09.2019 Anonymous

Bad. To dirty. It could be simply etc but it has to clean - curtains, bedding, shower, heater in bathroom etc...

Hotel commentary

Dear guest, Thank you for taking the time to tell us your opinion about your stay. We are very sorry that you could not have a better experience in our house. Your assessment is therefore very helpful for us to learn and improve. We are working to make sure that our guests have nothing missing. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

02.09.2019 Anonymous

Very nice stay, but we could have used aircondition in the room.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the good breakfast. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

25.08.2019 Antonio

Excellent location, exceptional room and breakfast, quiet and friendly staff, thanks

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz-Hotel Berlin Tegel for your recent stay in Berlin and for rating us 100%. We are delighted that you had such a nice stay at our hotel and we would be pleased if you could recommend us to your family and friends. We are looking forward to welcome you back again for your next visit in Berlin. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

29.07.2019 Anonymous

Good

Hotel commentary

Lieber Gast, herzlichen Dank, dass Sie unser Gast waren und sich die Zeit genommen haben, die Eindrücke Ihres Aufenthaltes mit uns zu teilen. Ihr freundliches und sehr positives Feedback wissen wir zu schätzen und würden uns freuen, schon bald wieder Ihr Gastgeber sein zu dürfen. Mit besten Grüßen aus Berlin Ihr Team vom Victor´s Residenz-Hotel Berlin Tegel

27.07.2019 Joel Wesley T.

I will certainly stay at Victor's when I return to Berlin

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the clean rooms. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

13.06.2019 Anonymous

Good

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

10.06.2019 Nacho

Disappointing. The pictures from the web page and the 3 star superior logo showed a hotel that is not the one I went. The room was old and hot.

Hotel commentary

Dear guest, Thank you for taking the time to tell us your opinion about your stay. We are very sorry that you could not have a better experience in our house. Your assessment is therefore very helpful for us to learn and improve. We are working to make sure that our guests have nothing missing. Maybe you can try our comfort- or deluxerooms next time. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

04.06.2019 Kristina

My overall experience was average however I was very disappointed with the service at check in. My boyfriend and I had a long day of traveling and when we checked into the hotel and got the keys to the door we had a difficult time getting into the room due to the door knob being loose. I went downstairs to the desk and told the agent and he said he would send someone up. We waited for about 20 minutes in the hallway and no one ever came. My boyfriend went down and the agent that checked us in came up and was able to get the door open. My boyfriend left the room and came back up and was still unable to get the door open. I was in the room and called down to the desk to ask to be switched to another room because we would be in and out throughout the night and didn't want to keep calling for help to get the door open. The agent that checked us in answered and sounded very annoyed with me and audibly sighed when I asked to be moved to another room. He told me that the hotel was overbooked and couldn't move us and hung up on me.

Hotel commentary

Dear guest, Thank you for your rating us. We take every rating very seriously. We talked to the receptionists that this should not happen again. You should know that this service is not up to our standard. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. We look forward to the next reservation with us. We apologize for the inconvenience. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

27.05.2019 Rob W.

Excellent price-quality! We Always stay at Victor Residence.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

27.02.2019 Anonymous

Great experience, the staff were very welcoming.

Hotel commentary

Dear guest, How lovely to read that your visit at our Hotel was such a success and that the entire team managed to reach your high expectations. It would be a pleasure to welcome you again soon. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

05.02.2019 Anonymous

good, relaxing, pleasant

Hotel commentary

Dear guest, How lovely to read that your visit at our Hotel was such a success and that the entire team managed to reach your high expectations. Thank you very much for this very good evaluation. It would be a pleasure to welcome you again soon. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

01.02.2019 Anonymous

Good

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz Hotel Berlin-Tegel and for taking the time to share your feedback about your recent stay with us. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

07.01.2019 Anonymous

Very sympathetic hotel, calm (no door smashing in the morning),

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our housekeepingteam. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

07.01.2019 Patricia

Very Nice

Hotel commentary

Dear guest, We are thrilled to hear how happy and enthusiastic you are about your recent stay with us. We are looking forward to welcoming you back very soon. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

07.01.2019 Fred

Very good value for money

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz Hotel Berlin-Tegel and for taking the time to share your good feedback about your recent stay with us. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

13.11.2018 Mary G.

98% perfect, but ruined by the rude and unwelcoming barman on Saturday night. We will recommend Victor's Hotel to friends, but we will advise them to eat and drink elsewhere.

Hotel commentary

Dear Guest, thank you very much for your recent stay at our Hotel and for your good online review. As we wrote on Tripadvisor, we will discuss this Situation with our barteam. We would be very pleased to welcome you again soon. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

09.11.2018 Broster

As expected. we have stayed at this hotel a few times

Hotel commentary

Dear Guest Thank you for choosing our Victor´s Residenz Hotel Berlin-Tegel again and for taking the time to share your feedback about your recent stay with us. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

29.10.2018 Serenella

Everything was fine

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz-Hotel Berlin Tegel for your recent stay in Berlin and for rating us 90%. We are delighted that you had such a nice stay at our hotel and we would be pleased if you could recommend us to your family and friends. We are looking forward to welcome you back again for your next visit in Berlin. Best wishes The Victor´s Residenz-Hotel Berlin Tegel Team

15.10.2018 Steve V.

Great!

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz-Hotel Berlin Tegel for your recent stay in Berlin and for rating us 97%. We are delighted that you had such a nice stay at our hotel and we would be pleased if you could recommend us to your family and friends. We are looking forward to welcome you back again for your next visit in Berlin. Best wishes The Victor´s Residenz-Hotel Berlin Tegel Team

04.10.2018 Dr. Ehab Y.

good

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our housekeeping staff and the good rooms. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

28.09.2018 Lynnette L.

Overall, this was a good location and quickly access to the Tegal airport. I did have difficulty opening the door to the room. If it is possible to have a different door knob, this would be helpful for travelers from outside of Europe.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the clean room. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

24.09.2018 Paballo M.

I enjoyed my stay at the Hotel in my first visit to Berlin

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our clean rooms. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

21.09.2018 Beka U.

Very good

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

12.09.2018 Anonymous

Ok.

Hotel commentary

Lieber Gast, herzlichen Dank, dass Sie unser Gast waren und sich die Zeit genommen haben, die Eindrücke Ihres Aufenthaltes mit uns zu teilen. Ihr freundliches und sehr positives Feedback wissen wir zu schätzen und würden uns freuen, schon bald wieder Ihr Gastgeber sein zu dürfen. Mit besten Grüßen aus Berlin Das Team des Victor´s Residenz-Hotels Berlin Tegel

27.08.2018 Anonymous

I was not happy because i ask the cleaner to clean my room she accepted but i came back and found it the same.

Hotel commentary

Dear guest, Thank you for taking the time to tell us your opinion about your stay. We are very sorry that you could not have a better experience in our house. Your assessment is therefore very helpful for us to learn and improve. We are working to make sure that our guests have nothing missing. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

08.08.2018 Anonymous

There was no air conditioning and the noise levels were high so I didn't end up staying at the hotel.

Hotel commentary

Dear guest, Thank you for taking the time to tell us your opinion about your stay. We are very sorry that you could not have a better experience in our house. Your assessment is therefore very helpful for us to learn and improve. We are working to make sure that our guests have nothing missing. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

06.08.2018 Anonymous

good value for the price

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our good prices. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

23.07.2018 Maiara S.

Was very cool

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz-Hotel Berlin Tegel for your recent stay in Berlin and for rating us 97%. We are delighted that you had such a nice stay at our Hotel and we would be pleased if you could recommend us to your family and friends. We are looking forward to welcome you back again for your next visit in Berlin. Best wishes The Victor´s Residenz-Hotel Berlin Tegel Team

29.06.2018 Anonymous

great

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

14.06.2018 Jana

excellent

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

13.06.2018 Anonymous

Friendly staffs, well layout and comfortable room. Breakfast was good but crowded. Parking facility worked well but would have been helpful if there's more information regarding availability before the stay. We wrote to the hotel regarding parking but received no reply but was lucky to have a parking lot when we arrived. Would definitely stay again if not for the noise from the plane which is a big negative point if one needs a good nights rest.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the good breakfast. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

12.06.2018 Anonymous

a pleasant hotel. It's a pity you have so much noise frome the planes that land.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comments. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

25.05.2018 Anonymous

A bit of a let down. Close enough to the airport but no life around.

Hotel commentary

Dear guest, Thank you for your recent staying with us and for taking the time to share your feedback. I am very sorry to read that there were some aspects of your stay that had fallen short of our usual standards. Please rest assured that we take all feedback seriously and therefore will be passing your comments along to the Management Team for this hotel for their consideration. We do sincerely hope that this experience has not deterred you from staying with us again in the future. Best regards, Victors Residenz Hotel Berlin Tegel

25.05.2018 A

I waited for 15 minutes at the reception desk at my arrival (9.30 pm)..it was busy and only one of the two receptionists was helping the clients, the other one was busy doing paper work In my opinion, paper work can wait when the reception of the hotel is crownded at such a time of the day Very noisy and way too warm room. Frogs are making a crazy noise at night...thought I was dreaming about such a noise till I saw the pond outside during breakfast. There were frogs. Felt like planes would land on the hotel, poor sound-proofing.

Hotel commentary

Dear guest, Thank you for taking the time to tell us your opinion about your stay. We are very sorry that you could not have a better experience in our house. Your assessment is therefore very helpful for us to learn and improve. We are working to make sure that our guests have nothing missing. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

13.05.2018 megan

nice .totally saying

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz-Hotel Berlin Tegel and for taking the time to share your feedback about your recent stay with us. We look forward to your next stay with us. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

09.05.2018 Anonymous

If customers can spend less time at check-in will be much better.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay. We want to offer our guests the greatest possible service and apologize for the long wait. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

08.05.2018 Anonymous

Pricewise a fine hotel for a cityvisit of Berlin. Fine parkingplace for your car and an excellent breakfast with good service.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the good breakfast. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

08.04.2018 Anonymous

Good

Hotel commentary

Sehr geehrter Gast, wir danken Ihnen für Ihre tolle Bewertung. Es freut uns sehr, dass wir Sie mit unserem Service überzeugen konnten. So soll es natürlich auch sein und wir geben gern immer wieder unser Bestes, damit Sie sich in Victor´s Welt wohl fühlen. Wir sehen Ihrer nächsten Reservierung mit großer Freude entgegen. Beste Grüße aus der Hauptstadt Ihr Team vom Victor´s Residenz-Hotel Berlin Tegel

03.04.2018 Anonymous

Very good, good breakfast and location. Just one thing is you can hear very good when there's someone in the hallway

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the good breakfast. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

24.03.2018 Anonymous

Good stay , wlan took some Time to get working

Hotel commentary

Dear guest, Thank you for staying at our Victor´s Residenz Hotel Berlin-Tegel and for taking the time to bring your great review to our attention. We are glad that you enjoyed your stay with us referring to our small but comfortable rooms and super location right in the heart of the city center. We would be pleased to welcome you again soon. Best regards, Victors Residenz Hotel Tegel

12.03.2018 Emil F.

Okay

Hotel commentary

Lieber Gast, zunächst möchten wir uns ganz herzlich für Ihren Aufenthalt in unserem Victor´s Residenz-Hotel Berlin Tegel bedanken. Wir bedauern sehr, dass wir Sie nicht zu 100% mit der Qualität unseres Hauses gewinnen konnten. Wir würden uns daher freuen, Sie bei Ihrem nächsten Aufenthalt vom Gegenteil überzeugen zu dürfen und hoffen auf eine weitere Möglichkeit Ihr Gastgeber sein zu dürfen. Mit besten Grüßen aus Berlin Das Team des Victor´s Residenz-Hotels Berlin Tegel

20.02.2018 Amari

Gemiddeld hotel geen luxe prima verblijf verder

Hotel commentary

Dear guest, Thank you for your feedback. We are grateful for any advice to improve our performance and quality. We are very pleased to welcome you soon again in our house. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

18.02.2018 Laurens

Good hotel for a short stay in Berlin. Nice to see that the hotel is outside the Umwelt zone when you are travelling by car. The heating system of the rooms are not that good. It is not possible to choose the temperature and the rooms are not so modern.

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the good breakfast. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

13.02.2018 Anonymous

Actually the rooms were old and also the service include poor things. We even didn’t have toothpaste. Or the refrigerator was empty. The rooms didn’t have safe, that was annoying. I had to carry my money and important documents with myself. Thanks for your attention

Hotel commentary

Dear guest, Thank you for selecting our hotel for your stay in Berlin. Of course, we are grateful to you for all your comments. We will forward the points you have referred to us to the responsible department, so that your next stay will be to your full satisfaction. We have already taken action. Our rooms on the 2nd, 3rd, 4th and 5th floor are completely renovated. We will gladly provide you one of these rooms, so that you can get a different picture of our rooms. If you like these rooms, you can book the comfort category for a surcharge of 10,00 € per night. We will be renovating two more floors this year. We would be delighted to welcome you again to our house and to convince you on this occasion to 100% of our service. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team

22.01.2018 Andrew G.

Excellent

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the good breakfast. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

04.01.2018 Dmitry

Everything is very good. In spite of our flight was early, immediately after arriving, we were checked-in. Thanks to your friendly staff!

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

03.01.2018 nicolas de v.

good

Hotel commentary

Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the good breakfast. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

07.09.2017 Anonymous

Ok for a short business stay.

Hotel commentary

Dear guest, Thank you for choosing our Victor´s Residenz-Hotel Berlin Tegel and for taking the time to share your feedback about your stay with us. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team

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