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Guest reviews 87.7%

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Guest Feedback

This is what our guests are saying about us:

Guest reviews

Our customer satisfaction index

Very good
87.7%

Basierend auf 2952 Bewertungen

28.10.2019 Anonymous

Very enjoyable, I wish I could have stayed longer.

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Erfurt as your home far away from home. It is a great honor for us to see that we could make you that satisfied. We hope to see you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

02.06.2019 Arto H.

We were very pleased with this hotel.

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

17.04.2019 Anonymous

Lovely hotel. Very helpful staff. Excellent service.

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for the complete team – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

24.02.2019 Ron L.

I was visiting for business and really enjoyed my stay at Victor's. The location was perfect and the hotel is clean and inviting. The staff was very friendly and helpful.

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. We are very pleased to hear that you enjoyed your stay with us. We also thank you for the helpful comments. Best regards Your team at the Victor's Residenz-Hotel Erfurt

24.02.2019 Tomek

Very comfortable, relaxing place with extraordinary spacious lobby, restaurant and the rooms, all much above average

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

24.01.2019 stephen

Very good hotel, rooms great, staff excellent, parking can be a challenge, good for traveling into the city

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

04.01.2019 Anonymous

Tolles Hotel, deutscher Standard+

Hotel commentary

Herzlichen Dank für Ihre gute Bewertung. Wir hoffen, dass Sie uns durch eine erneute Buchung die Gelegenheit geben, Ihren Erwartungen und Wünschen vollkommen zu entsprechen. Freundliche Grüße aus Erfurt. Ihr Team des Victor's Residenz-Hotels Erfurt

04.12.2018 Anonymous

We could not get our computers in your internet. Your desk people could not help us. It caused us lots of problems. We loved the room. But everything had a price tag. Most better hotels have at least water that you can drink for free.

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

23.09.2018 jurgen van der w.

very nice big room in pemnthouse with noce balcony. Durin my stay it was very warm weather (30degrees) for this airco in the hotel is welcome. Also missed sports as swimmingpool and fitness room. In total pricelevel versus service then to high, not a 4* experience

Hotel commentary

Thank you very much for your comment. please note that it is not possible to install an air conditioning because of the buildingshape. In addition, we have decided for environmental reasons to ban equipment with high energy demand from the Hotel. We hope to see you again. Sincerely The team at the Victor's Residenz-Hotel Erfurt

02.09.2018 Torben Høegh R.

Fantastic - super - again complaining, only praise!

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Erfurt as your home far away from home. It is a great honor for us to see that we could make you that satisfied. We hope to see you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

30.04.2018 Jan Š.

good Hotel with services meeting my expaction

Hotel commentary

Thank you very much for your kind comment. It was a pleasure to have you here. We hope to see you again. Your Team at the Victor's Residenz-Hotels Erfurt

18.04.2018 Anonymous

very good

Hotel commentary

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

13.04.2018 Viktor K.

Nice and clean hotel, good location, very good value for the money.

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. We are very pleased to hear that you enjoyed your stay with us. We also thank you for the helpful comments. Best regards Your team at the Victor's Residenz-Hotel Erfurt

01.01.2018 Dirk van Tuijl/Josephine H.

Everything was ok. The staff is very friendly. The room and bathroom were clean. The young man, sir C. Muller was very friendly to us. He served us the lunch and let us feel gasts.

Hotel commentary

Thank you very much for your nice comment. We are very pleased to hear that you enjoyed your stay with us. We are looking forward to welcome you again at the Victor's-Residenz-Hotel Erfurt

01.10.2017 stanley s.

Excellent location, staff, room. breakfast, and pricing for a 4 star property. The company have hired very good staff to assist hotel guests.

Hotel commentary

Thank you very much for your kind comment. It was a pleasure to have you here. We hope to see you again. Your Team at the Victor's Residenz-Hotels Erfurt

18.09.2017 Britta k.

Et dejligt Hotel og en perfekt placering, venligt personale.

Hotel commentary

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

10.08.2017 Oleg

Beutiful hotel, spacious apartments, nice atmosphere

Hotel commentary

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Erfurt

09.01.2017 Adriaan K.

Wonderful room, nice roomservice.

Hotel commentary

Thank you very much for your nice comment. We are very pleased to hear that you enjoyed your stay with us. We look forward to welcome you again at the Victor's-Residenz-Hotel Erfurt

27.10.2016 Spreuwers H.

Good overall experience!!

Hotel commentary

Thank you very much for your kind comment. It was a pleasure to have you here. We hope to see you again. Your Team at the Victor's Residenz-Hotels Erfurt

07.09.2016 Michael René J.

You have a nice and good hotel

Hotel commentary

Thank you very much for your kind review We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Erfurt

09.03.2014 Alf.

Hotel good, but the restaurant food did not reflect the same standard.

07.01.2013 Anonymous

staff friendly and helpful, overall a very pleasant, albeit short stay

20.12.2012 Anonymous

Very good rooms and service. Excellent location for our vistit purpose.

Hotel commentary

Sehr geehrte Damen und Herren, vielen Dank für Ihre Bewertung bei Customer Alliance. Wir sind sehr froh darüber, dass Sie sich die Zeit für dieses Feedback genommen haben. Wir würden uns sehr freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des Victor’s Residenz-Hotel Erfurt

09.09.2012 Anonymous

All in all no complaints, excellent stay

Hotel commentary

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Victor’s Residenz-Hotel Erfurt

01.08.2012 Anonymous

Very nice hotel, I'll be back soon and often ...

Hotel commentary

Vielen Dank für Ihre Bewertung bei Customer Alliance. Wir sind sehr froh darüber, dass Sie sich die Zeit für dieses Feedback genommen haben. Wir würden uns sehr freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des Victor’s Residenz-Hotel Erfurt

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