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Guest reviews 81.8%

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Guest Feedback

This is what our guests are saying about us:

Guest reviews

Our customer satisfaction index

Very good
81.8%

Basierend auf 3274 Bewertungen

18.03.2020 Sarang Ajay Phansalkar

Overall experience is good

Hotel commentary

Dear guest, thank you very much for your positive feedback. We are very pleased that you were able to enjoy your stay at Victor's Residenz Hotel Frankenthal. You can be sure: we will continue to do everything in our power to improve our service in the future, so that hopefully we can convince you 100% during your next stay! Many greetings from the sunny Palatinate Your team from Victor's Residenz-Hotel Frankenthal

03.03.2020 Anonymous

Very good

Hotel commentary

Dear Guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home. The entire team was happy to hear about your positive experience at our hotel. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

02.03.2020 Teuvo Kortelainen

good

Hotel commentary

Dear Guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home. The entire team was happy to hear about your positive experience at our hotel. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

01.03.2020 Massimo

good

Hotel commentary

Dear Guest, thank you very much for your visit and the kind review. We appreciate that you chose our hotel as your temporary home. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

25.02.2020 Anonymous

Nice Hotel, however comparing the price with the offered facilities I think it is expensive

Hotel commentary

Dear guest, thank you very much for your stay and taking your time to fill out our questionnaire. It is a great honor for us to see that we were able to make you enjoy your stay. Thank you also for your remark regarding the fitness facility. For your next visit we recommend the Venice Beach Fitness Center, thats only 10 minutes by feet away. We hope to see you again. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

10.02.2020 Jan Avramov

Nice and clean hotel with spacious rooms

Hotel commentary

Dear guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home and the kind review. We are delighted that you enjoyed your stay with us. We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

08.02.2020 Safwat Anwer

in general the hotel is OK and overall experience is good

Hotel commentary

Dear guest, thank you very much for your stay and taking your time to fill out our questionnaire. Nowadays it is very important to get different opinions from our guests. Thank you very much for taking the time and giving us your feedback. Thank you also for your note regarding the pillows. We saved that information in your profile. At your next stay you can get as much pillows as you want. Just ask at the reception desk. If you are willing to give us another chance, we promise you to do our very best to make your next stay at our hotel an enjoyable one for you. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

07.02.2020 Anonymous

Satisfactory

Hotel commentary

Dear guest, thank you very much for your stay and taking your time to fill out our questionnaire and the kind review. It is a great honor for us to see that we were able to make you enjoy your stay. We hope to see you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

03.02.2020 Philip Drew

Very satisfactory

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your kind review. It is a great honor for us to see that we were able to make you enjoy your stay. Comments like yours have a positive effect on all employees – Thank you for your support. We hope to see you again and can convince you to 100%. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

21.01.2020 Mikkel

Godt

Hotel commentary

Dear guest, thank you very much for your stay and taking your time to fill out our questionnaire and the kind review. It is a great honor for us to see that we were able to make you enjoy your stay. We hope to see you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

02.12.2019 Stephen McGoldrick

Perfect for my one night stay

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. The entire team was happy to hear about your positive experience at our hotel. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

02.12.2019 Anonymous

Very good !

Hotel commentary

Dear guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home. We are delighted that you enjoyed your stay with us. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

30.11.2019 Anonymous

good

Hotel commentary

Dear Guest, Thank you very much for your visit and the review. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

25.11.2019 Anonymous

Good

Hotel commentary

Dear guest,thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

24.11.2019 Anonymous

Very nice

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

20.11.2019 Anonymous

relaxed stay

Hotel commentary

Dear guest, Thank you very much for your visit and the kind review. Different opinions from different guests are quiet important today, which is why we also would like to thank you for taking the time to fill out our questionnaire. Thank you also for your remark regarding the temperature in the rooms. These are, unlike the public areas, not air conditioned. In the summer months, you can always have freshly prepared iced tea at the reception and other cooled bottles of water free of charge. Feel free to contact us at any time. We hope to see you again and convince you to 100%. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

18.11.2019 Koen Uydens

It is too hot in the rooms. I am not used to that. All the rest is OK!

Hotel commentary

Dear guest, thank you very much for your visit and your review. Different opinions from different guests are quiet important today, which is why we also would like to thank you for taking the time to fill out our questionnaire. Thank you also for your remark regarding the temperature in the rooms. These are, unlike the public areas, not air conditioned. In the summer months, you can always have freshly prepared iced tea at the reception and other cooled bottles of water free of charge. Feel free to contact us at any time. We hope to see you again and convince you to 100%. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

11.11.2019 AYRAT

Comfortable

Hotel commentary

Dear guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home and the kind review. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

11.11.2019 Cristian Sen

in general was OK !

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. It is a great honor for us to see that we were able to make you enjoy your stay. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to seeing you again in the near future. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

10.11.2019 Anonymous

Average

Hotel commentary

Dear Guest, the hotel management will get in touch with you. Please be assured that we will take your feedback about our hotel serious. We promise you we do our best to make your next stay at our hotel an enjoyable one for you. Your team at the Victor's Residenz-Hotel Frankenthal

05.11.2019 Dries T

Good experience

Hotel commentary

Dear Guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home. The entire team was happy to hear about your positive experience at our hotel. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

21.10.2019 Anonymous

Good

Hotel commentary

Dear Guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. Thank you also for your remark about the internet connection. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

26.09.2019 ADRIAN IOAN FARCAU

ALL IS OK

Hotel commentary

Lieber Hotelgast, ein ganz großes Dankeschön für Ihre tolle Bewertung. Das Lob haben wir an die Mitarbeiter weitergegeben, die dieses mit großer Freude angenommen haben. Wir machen weiter so und freuen uns auf ein baldiges Wiedersehen. Mit den besten Grüßen aus Victor's Welt Ihr Team des Victor's Residenz-Hotels Frankenthal

19.09.2019 Urvi Joshi

Great, you could keep more options in Vegetarian breakfast.

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your kind review. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. Thank you also for your remark about the breakfast. It is a great help for us to create a pleasant atmosphere for future times as well. We hope to see you again and convince you to 100%. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

12.09.2019 Anonymous

Okay

Hotel commentary

Lieber Hotelgast, vielen Dank für Ihren Besuch und Ihre Bewertung. In der heutigen Zeit sind Gästemeinungen von enormer Bedeutung. Umso mehr freut es uns daher, dass Sie sich die Zeit für ein Feedback zum Angebot in unserem Hause genommen haben. Es würde uns große Freude bereiten, Sie künftig vom Victor's Residenz-Hotel Frankenthal vollkommen zu überzeugen. Herzliche Grüße aus der Toskana Deutschlands Ihr Team des Victor's Residenz-Hotel Frankenthal

30.08.2019 Anonymous

It was a nice stay

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

27.08.2019 Anonymous

Goed hotel prima ligging.

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

08.08.2019 Anonymous

I have no comment

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your kind review. It is a great help for us to create a pleasant atmosphere for future times as well. We are looking forward to welcome you again. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

05.08.2019 Anonymous

Very good

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. The entire team was happy to hear about your positive experience at our hotel. It is a great help for us to create a pleasant atmosphere for future times as well. We are looking forward to seeing you again in the near future. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

03.08.2019 Dave salem

Very good

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. The entire team was happy to hear about your positive experience at our hotel. It is a great help for us to create a pleasant atmosphere for future times as well. We are looking forward to seeing you again in the near future. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

29.07.2019 Philip Drew

Very satisfactory. The Hotel met my requirements almost completely.

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. The entire team was happy to hear about your positive experience at our hotel. It is a great help for us to create a pleasant atmosphere for future times as well. We are looking forward to seeing you again in the near future. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

14.07.2019 Phil Ingram

Great, at least fans were supplied thank goodness, many thanks Victors

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. Comments like yours have a positive effect on all employees – Thank you for your support. It is a great honor for us to see that we were able to make you enjoy your stay. Hopefully we get to see you again soon. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

08.07.2019 Marie Bruhn

A nice hotell. But with the weather condition with 30°C the room was too warm… Aircondition would be nice :-)

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your review. It is a great honor for us to see that we were able to make you enjoy your stay. Please note that it is not possible to install an air conditioner because of the buildingshape. In addition we decided, for environmental reasons, to ban equipment with high energy demand from the hotel. Comments like yours have a positive effect on all employees – Thank you for your support. We hope to see you again and can convince you to 100%. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

08.07.2019 Anonymous

Gut

Hotel commentary

Lieber Hotelgast, ein ganz großes Dankeschön für Ihre tolle Bewertung. Das Lob haben wir an die Mitarbeiter weitergegeben, die dieses mit großer Freude angenommen haben. Auch für Ihre Anmerkung bezüglich der Mini Bar danken wir Ihnen ganz herzlich. Hier möchten wir jedoch betonen, dass wir unserer Verantwortung gegenüber unserer Umwelt nachkommen möchten und daher bewusst auf Gerätschaften mit hohem Energiebedarf verzichten. Sie können sich sicher sein: Auch weiterhin werden wir alles daransetzen, dass der Service in unserem Hotel den allerhöchsten Ansprüchen gerecht wird. Wir hoffen sehr, dass Sie sich auch das nächste Mal für unser Haus entscheiden. Mit besten Grüßen vom Fuße der Weinstraße Ihr Team des Victor‘s Residenz-Hotel Frankenthal

05.07.2019 G. Meng

excellent staff at the reception!

Hotel commentary

Dear guest, thank you very much for visit and the kind review. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

30.06.2019 Bertrand CREPIN-LEBLOND

Difficult stay due to no air conditionning.

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us. It is a great help for us to create a pleasant atmosphere for future times as well. Thank you also for your remark about the air conditioner. Please note that it is not possible to install an air conditioner because of the buildingshape. In addition, we have decided for environmental reasons to ban equipment with high energy demand from the hotel. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

25.06.2019 Anonymous

Average

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your review. It is a great honor for us to see that we were able to make you enjoy your stay. Comments like yours have a positive effect on all employees – Thank you for your support. We hope to see you again and can convince you to 100%. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

20.06.2019 Anonymous

Best choice in Frankenthal

Hotel commentary

Dear guest, thank you very much for choosing the Victor's Residenz-Hotel Frankenthal as your temporary home. Nowadays it is crucial to gather different opinions from different guest, which is why we also would like to thank you for taking the time to fill out our questionnaire. Comments like yours have a positive effect on all employees – Thank you for your support. Thank you also for your hint about the remote controller. This is not the kind of service we would like to provide to our guests. We are glad that we could fix this issue. We also want to thank you for your remark about the temperature. Please note that it is not possible to install an air conditioner because of the shape of the building. In addition we decided, for environmental reasons, to ban equipment with high energy demand from the hotel. We note in your profile, that the Wifi was too slow. For your next visit you will get the Full-Speed Upgrade for free. We apologize that we couldn't fully satisfy you with our service. If you are willing to give us another chance, we promise you to do our very best to make your next stay at our hotel an enjoyable one for you. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

20.06.2019 Gary Thorley

The hotel lacks bar, food and air conditioning in the guest rooms

Hotel commentary

Dear guest, thank you for your feedback following your stay. The management of our hotel would like to contact you. Please be assured that we take any feedback of our house very seriously and do everything we can to ensure the well-being of our guests! Greetings from Frankenthal Your team from Victor's Residenz-Hotel Frankenthal

11.06.2019 Scheltens

Decent hotel for a stop over, when traveling a long way.

Hotel commentary

Dear guest, thank you very much for your visit and your review. Different opinions from different guests are quiet important today, which is why we also would like to thank you for taking the time to fill out our questionnaire. Comments like yours have a positive effect on all employees – Thank you for your support. Thank you also for your remark about the bathroom. This is not the kind of service we would like to provide to our guests. The points have already been passed on to the cleaning staff. We hope to see you again and can convince you to 100%. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

02.06.2019 Anonymous

Dogfriendly, lovely staff, clean room and delicious breakfast.

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

28.05.2019 Anonymous

good

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us. It is a great help for us to create a pleasant atmosphere for future times as well. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

24.05.2019 Rahul

It was overall nice experience..

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your kind feedback. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Frankenthal

18.05.2019 Andy Dawson

Disappointed that the hotel didn't have any facilities to purchase or make a cup of tea/coffee in the room or elsewhere in the building other than at breakfast, especially after travelling all day from the UK! No facilities to purchase food. No bar or restaurant. Expensive to park your car! Fifteen euros for one night! Would I stay again at this hotel? Probably not as I'm sure there are other hotels close by that have the very basic facilities!

Hotel commentary

Dear guest, thank you for your visit and your review. Our management will contact you personally. Please send your contact details and a time, when we can reach you to sandra.nuha@victors.de. Please be assured that we take any criticism of our house very seriously and do everything we can to ensure the well-being of our guests! Your team from Victor's Residenz-Hotel Frankenthal

12.05.2019 William Milligan

Very pleasant.

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your kind review. It is a great honor for us to see that we were able to make you enjoy your stay. Comments like yours have a positive effect on all employees – Thank you for your support. We hope to see you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

03.05.2019 Anonymous

Nice to visit your hotel!

Hotel commentary

Dear guest, thank you very much for visit and the kind review. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. Thank you also about your remark about the Check-In. We are looking forward to welcome you again and hope, that we convince you to 100% the next time. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

16.04.2019 Simon Stebbings

Had a good time. However, very disappointed that the bar has been shut since my last visit (some years ago). Really makes the hotel just a place to sleep in and not really a base to explore Frankenthal and the surrounding area.

Hotel commentary

Dear guest, thank you very much for taking your time to fill out our questionnaire and your kind review. The entire team was happy to hear about your positive experience at our hotel. Thank you also for your remark about our bar. Please rest assured that we take your criticism very seriously and coordinate our booking page accordingly. As compensation, we have a Victor's special. For a visit to the restaurant "Brauhaus zur Post", not far from our hotel, you will get a free welcome drink to your meal. The voucher you get at the reception. We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

15.04.2019 Anonymous

My experince was good, the only thing that I didn't like is when a member of your room service staff just enetered my room with his key in the afternoon when I was planning to take a rest. I'm aware it's my fault I didn't put the sign on the door, but still, he should have knocked first, call and ask if someone is in first and then enter.

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. Nowadays it is very important to get different opinions from our guests. Which is why we would like to thank you for taking your time to fill out our questionnaire. Thank you also for your remark about the cleaning staff. You can be assure that this is not the way we want to treat our guests - this is a very unpleasant exception. The points were passed on to the responsible employee. We hope to see you again and that we can convince you to 100 %. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

12.04.2019 Rick

Good service

Hotel commentary

Dear guest, thank you very much for your visit and the kind review. We are delighted that you enjoyed your stay with us. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to seeing you again in the near future. Best wishes Your team at the Victor's Residenz-Hotel Frankenthal

08.04.2019 Anonymous

PLeasant

Hotel commentary

Dear guest, thank you very much for your visit and the great 100 % review. We are delighted that you enjoyed your stay with us. Comments like yours have a positive effect on all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Frankenthal

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