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Guest reviews 85.0%

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Guest Feedback

This is what our guests are saying about us:

Guest reviews

Our customer satisfaction index

Very good
85.0%

Basierend auf 2191 Bewertungen

23.09.2019 Petya K.

toilet accessories /hair conditioner,etc./ were not replaced when empty water was once missing from the room

Hotel commentary

Lieber Gast, vielen Dank für Ihre Bewertung und die kostbare Anmerkung. Natürlich haben wir umgehend mit entsprechender Abteilung Rücksprache gehalten. Ihr Team vom Victor's Residenz-Hotel Teistungenburg!

21.09.2019 Tomasz P.

A very pleasant hotel , but a bit expansive for my needs.

Hotel commentary

Lieber Gast, vielen Dank für Ihren kürzlichen Aufenthalt in unserem Hotel. Es ist schön zu lesen, dass Sie sich in unserem Haus wohlgefühlt haben. Wir würden uns über ein baldiges Wiedersehen freuen. Ihr Team vom Victors Residenz Hotel Teistungenburg

21.09.2019 Greg B.

Great !

Hotel commentary

Lieber Gast, vielen Dank für Ihre Bewertung. Jederzeit sind wir, und im speziellen die Kollegen vom Empfang, für Ihre Wünsche hinsichtlich Equipments für Victor's Bäder- und Saunawelt zuständig. Wir freuen uns auf Ihre Sie und sind rund um die Uhr für Sie da. Ihr Team vom Victor's Residenz-Hotel Teistungenburg!

09.09.2019 Anonymous

very nice pity we could not use the wellness center

Hotel commentary

Lieber Gast, Danke für Ihren Besuch. Es wäre uns eine große Freude Sie auch zukünftig bei uns begrüßen und umsorgen zu dürfen. Ihr Team vom Victor's Residenz-Hotel Teistungenburg!

30.08.2019 Anonymous

Very good hotel but the water is really too expensive

Hotel commentary

Lieber Gast, vielen Dank für Ihre Bewertung und Ihre Anmerkung. Die Meinung unserer Gäste und deren Empfindungen sind uns unglaublich wichtig. Ihr Victor's Residenz-Hotel Teistungenburg!

21.06.2019 Anonymous

Fine

Hotel commentary

Lieber Gast, vielen Dank für Ihre Bewertung. Für freuen uns Sie in vielen Punkten überzeugen zu können. Sollte Ihnen etwas negativ auffallen freuen wir uns immer über konstruktive Kritik und Ihre Anregungen. Ihr Team vom Victor's Residenz-Hotel Teistungenburg!

17.01.2019 Anonymous

super Hotel, Caipi in der Bar war furchtbar

Hotel commentary

Lieber Gast, vielen Dank für Ihre Bewertung. Danke für Ihr Lob an das Haus und all seine Mitarbeiter. Wir sind immer offen und dankbar für Ihre Anmerkungen, sollte also irgendwann etwas nicht Ihren Vorstellungen entsprechen, freuen wir uns über ein offenes Gespräch mit uns. Ihr Team vom Victor´s Residenz Hotel Teistungenburg!

15.01.2019 Mohammed

Every thing was fantastic :)

Hotel commentary

Lieber Gast, vielen Dank für 100% Zufriedenheit, das macht uns sehr stolz und spornt uns weiter an noch besser zu werden. Ihr Team vom Victor´s Residenz Hotel Teistungenburg!

14.01.2019 Radek

The hotel improved a lot especially the renovation, good fitness, nice decoration. Tasty breakfast. Helpful and friendly employees.

Hotel commentary

Lieber Gast, für Ihr Lob bedanken wir uns ganz herzlich und freuen uns auf ein Wiedersehen. Ihr Team vom Victor´s Residenz Hotel Teistungenburg!

10.01.2019 Aaldert O.

Will definitly recommend and use this hotel for future stay.

Hotel commentary

Lieber Gast, schön dass Sie eine gute Zeit bei uns hatten und uns in hoffentlich nicht allzu ferner Zukunft wieder besuchen werden. Wir freuen uns auf Sie. Ihre Team vom Victors Residenz Hotel Teistungenburg!

06.10.2018 uri c.

We had a meeting it was fine, but it is hard to get there with public transportation. I came from Berlin and during registration they were unablke to give me information about the bus service. No information in your web page about arrival with public transportation. What about a shuttle service to the train station.

Hotel commentary

A big thank you for being our guest and providing us with this evaluation. We apologize for the inconveniences you had during your arrival. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We also thank you for the helpful comments. We are very glad to have you as our guest. It was a pleasure to have you here. We hope to see you again. Your Team at the Victor's Residenz-Hotels Teistungenburg

03.10.2018 Anonymous

A very nice place for a conference and it would be a nice place for a quiet get away. If you want to be close to a city it would not be for you.

Hotel commentary

Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt und Ihre tolle Bewertung. Schön, dass wir mit der Lage unseres Hauses bei Ihnen punkten konnten. Wir würden uns freuen Sie erneut bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Team vom Victor's Residenz-Hotel Teistungenburg

03.08.2015 Anonymous

fantastic!

02.08.2015 Anonymous

Very good!

26.07.2015 Anonymous

fine, just fine

12.07.2015 Anonymous

i forget my red cap in room 109, could you please send it til me on the adress: B. Magnusson Tårnhøjgård 34 3500 Kr. Værløse. dk

Hotel commentary

Dear Sir, your cap is already back on the way to your home address. Best regards and see you soon again in Teistungen Carsten Menz Hotel Manager

06.07.2015 Wolfgang

very good value for money, outstanding quality in this part of the country

Hotel commentary

Sehr geehrter Wolfgang, vielen Dank für Ihr durchgängiges Lob für unser Haus, das Angebot und nicht zuletzt die Mitarbeiter. Wir freuen uns auf Ihren nächsten Besuch Mit freundlichen Grüßen Carsten Menz Hoteldirektor

05.07.2015 Anonymous

Dejligt sted at overnatte med skønt poolområde

Hotel commentary

Dear guest, thank you very much for the compliments for our pool area. Hope to see soon again. Best Regards Carsten Menz Hotel Manager

01.07.2015 Mike

The hotel is very nice, the staff are helpful and speak good English. You should be very proud of your staff as we did not come across one unhelpful person, with a special mention to two girls who work in the restaurant Sandra and Kathryn who took the time to Explain some of the menu and gave us a history lesson on the area.

Hotel commentary

Dear Mr. Mike, Thank you very much for your compliments, also in name of Sandra and Kathryn All our staff is always happy to help our guests to enjoy there as much as possible. We hope to you very soon again Best regards Carsten Menz Hotel Manager

24.04.2015 Anonymous

Nice place whit good food and service.

08.02.2015 Anonymous

Really good with the swimmingpool and gym, badminton area.

16.10.2014 Rheiden2

Very nice hotel - we enjoyed out visit.

Hotel commentary

Thank you very much for your review on Customer Alliance. We are very glad you enjoyed your stay with us. Thank you for your trust of booking. Hope to see you soon. Yours sincerely Malte Otten Exec. Asst. Manager

06.10.2014 Ravi

It was a great experience and we as a family enjoyed a lot in all aspects. We surely want to spend time again in this Hotel. "Twin Bed Room" is may not be a good option for the family with Kid >2yrs

Hotel commentary

Thank you for your kind review on Customer Alliance. We are glad you enjoyed your stay. Thank you further more for your feedback. We have already produced new photos including your mentioned twin bed room. They will be published in the nearer future. Hope to see you again soon Yours sicerely Malte Otten Exec. Asst. Manager

30.08.2014 Jspr9els1

Overall a very nice hotel. Sadly we had a little misunderstanding with a male waiter in the restaurant at dinner time on our first evening.

Hotel commentary

Thank you very much for your review on Customer Alliance. We are so sorry for the inconvenience regarding to our restaurant waiter. We beg pardon which you hopefully accept. Please be asure that this is not at all our sense of quality and service. We will take your review as an opportunity to talk to the relevant staff to asure that something like this will not happen again in the future. Thank you further more for your trust of booking. Yours sincerely Malte Otten Exec. Asst. Manager

25.07.2014 Engelbredt

Great place and very good service from reception. But the internet is very slow and not good. What did i miss at the hotel room. A Safe box, Aircon and maybe they should consider to get plastic card keys for the doors instead of normal key with a big heavy metal thing attached.

Hotel commentary

Thank you so much for choosing the Victor's Residenz-Hotel Teistungenburg as your home far away from home and for taking your time to give us a kind feedback and review. We are very glad to have you as our guests. We apologize for any inconvienience you had during your stay regarding to the things you missed but taking those very serious. We are thankful for all hints and pieces of advice to improve our service and quality. We hope to see you soon. Yours sincerely Malte Otten Exec. Asst. Manager

07.07.2014 Anonymous

Fabulous breakfast buffet but service and rooms are lacking and could both do with a refresh.

24.05.2014 Anonymous

Very good.

Hotel commentary

Thank you so much for your Review on Customer Alliance. We are very glad you enjoyed your stay with us. Thank you for the confidence of your Reservation. Hope to see you again soon. Yours sincerely Malte Otten Exec. Asst. Manager

07.05.2014 Anonymous

Ok, but I regret the missing FKK stunden.

Hotel commentary

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Malte Otten Exec. Asst. Manager

30.04.2014 Anonymous

It was good and relacing - top point

Hotel commentary

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Malte Otten Exec. Asst. Manager

21.10.2013 Vardan

Exellent service

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Teistungen as your home far away from home. We are very glad to have you as our guest. Your review is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We are looking forward to welcome you again. Kind regards Malte Otten Exec. Asst. Manager

27.09.2013 Anonymous

good

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Teistungen as your home far away from home. We are delighted that you enjoyed your stay with us. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. With kind regards Malte Otten Executive Assistant Manager

18.09.2013 Anonymous

OK But the dinner was not OK! Annanas Soup with chilly - wery sweet and no chilly at all!!

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Teistungen as your home far away from home. We are very glad to have you as our guest. We are thankful for all hints and pieces of advice to improve our service and quality. We apologize for the inconvience you had during your stay. We are looking forward to welcome you again. Best regards yours sincerely Malte Otten Executive Assistant Manager

03.09.2013 Anonymous

Overall was a good experience with the exception of the smell in the batroom (I've not understood if this is a piping problem,...)and the service in the restaurant, which is not good at all compared with the reception service for example.

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Teistungenburg as your home far away from home. We are very glad to have you as our guest. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We apologize for the inconvience you had during your stay. You can be assure that this is not the way we want to treat our guests - this is a very unpleasant exception. If you still want to give us another chance, we promise you to convince you of our full service. We are looking forward to welcome you again. Yours sincerely, Malte Otten Executive Assistant Manager

13.08.2013 Anonymous

Hotel is had a good service in reception and resturant. The cleaning of room is to be better. service in wellness vas to slow they reakt after 3 hours when the spa did not work.

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Berlin as your home far away from home. We are very glad to have you as our guest. Thank you very much for your kind review. Comments like yours have a positiv effect for all employees – Thank you for your support. We apologize for the inconvience you had with the cleaning status of your room during your stay. This is not the normal service we would like to provide to our guests. We are looking forward to welcome you again. Kind regards Yours sincerely Malte Otten Executive Assistant Manager

24.07.2013 samati17

Great, will be back. Dinners could be a Little better.

Hotel commentary

Thank you very much for choosing the Victor's Residenz-Hotel Teistungen as your home far away from home and for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are delighted that you enjoyed your stay with us. We are looking forward to welcome you again. Kind regards Malte Otten Executive Assistant Manager

15.05.2013 Anonymous

a fantastic 4 days vacasion in your fine hotel.

Hotel commentary

We are very glad to have you as our guest. Thank you very much for taking time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and peices of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Astrid Kantim

08.03.2013 Anonymous

satisfied

Hotel commentary

Thank you very much for staying with us and taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We were pleased about your positve assessment of our house. Best regards Malte Otten

14.02.2013 Anne

Very pleasent stay

Hotel commentary

Thank you very much for staying with us and taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We were pleased about your positve assessment of our house. Best regards hilsen Astrid Kantim

24.10.2012 Anonymous

very nice, relaxing helpfull staff

Hotel commentary

Thank you very much for your rating at Customer Alliance. We are glad you enjoyed your stay at our hotel. We hope to welcome you again promptly. Yours sincerely Victor's Residenz-Hotel Teistungenburg

21.10.2012 Anonym

Gut

Hotel commentary

Thank you very much for your rating at Customer Alliance. We want to apologize for your experiences with our pool staff. Our water amusements are time controlled. So he couldn't easily help you but at least he need to inform you about that fact. We will train our pool staff about these issues. Yours sincerely, Victor's Residenz-Hotel Teistungenburg

05.08.2012 Magda

Great for kids. Lovely soroundings, and great food

Hotel commentary

Thank you very much for your excellent feedback. We are very happy that you have enjoyed your stay in Victor's World. Your feedback reflects that our standards in quality and service are on the right track. We will forward your plaudit words to our employees. We are looking forward to your next stay with us. Yours sincerely, Victor's Residenz-Hotel Team Teistungenburg

04.08.2012 Anonymous

o.k. , everything was o.k. , good-price in summer-season

Hotel commentary

Thank you very much for your excellent feedback. We are happy that you have enjoyed your stay in Victor's World. Your feedback reflects that our standards in quality and service are on the right track. We are looking foreward to your next stay with us. Yours sincerely, Victor's Residenz-Hotel Team Teistungenburg

03.08.2012 Anonymous

I have stayed before in your hotel and it feels comfortable better than other hotels more familiar and with more than normal good service.I will always stay at your hotel when I am in the area.

Hotel commentary

Thank you very much for your excellent feedback. We are very happy that you have enjoyed your stay in Victor’s World. Your feedback reflects that our standards in quality and service are on the right track. We will forward your plaudit words to our employees. We are looking forward to your next stay with us. Yours sincerely, Victor’s Residenz-Hotel Team Teistungenburg

31.07.2012 Anonymous

We had an excellent holiday with our children. Especially the swimmingpool we enjoied very much.Food and everything was super. No complain.

Hotel commentary

Thank you very much for your excellent feedback. We are very happy that you have enjoyed your stay in Victor’s World. Your feedback reflects that our standards in quality and service are on the right track. We are looking forward to your next stay with us. Yours sincerely, Victor’s Residenz-Hotel Team Teistungenburg

31.07.2012 Anonymous

The hotel (Rooms and Wellness) and Breakfast was oke. The Restaurant was not oke (Dinner buffet). Very friendly employees.

Hotel commentary

We are sorry that we couldn’t satisfy with the overall sum of our services. Gladly we would have talked to you while your stay to eliminate your inconveniences. Please be assured that it is our committed first standard to satisfy all our guests before, while and if necessary even after their stays. We want every single guest – tall or small – to feel comfortable and to enjoy hotel and services down to everyone’s whim. We hope that you’ll give us a second chance to proof all our services and to satisfy your expectations and wishes by booking your next stay with our hotel. Please be assured that we take your feedback seriously by adopting our services. Yours sincerely, Victor’s Residenz-Hotel Team Teistungenburg

31.07.2012 bech_morten - d.

fourth stay - but the worst to date.....

Hotel commentary

We are sorry that we couldn’t satisfy with the overall sum of our services this time. Gladly we would have talked to you while your stay to eliminate your inconveniences. Please be assured that it is our committed first standard to satisfy all our guests before, while and if necessary even after their stays. We want every single guest – tall or small – to feel comfortable and to enjoy hotel and services down to everyone’s whim. We hope that you’ll give us a second chance to proof all our services and to satisfy your expectations and wishes by booking your next stay with our hotel. Please be assured that we take your feedback seriously by adopting our services. Yours sincerely, Victor’s Residenz-Hotel Team Teistungenburg

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