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Our customer satisfaction index

86.91 % Very good

Based on 6742 Reviews

Evaluation criteria

Price

4.11 / 5

         
 

Room

4.24 / 5

         
 

Location

4.42 / 5

         
 

Cleanliness

4.51 / 5

         
 

Service

4.52 / 5

         
 

Breakfast

4.38 / 5

         
 

Restaurant

4.01 / 5

         
 

Bar

4.16 / 5

         
 

Conference / Banquet

4.13 / 5

         
 

And that's what our guests say:

83%

14.04.2024

Okay

Herzlichen Dank für Ihre Bewertung. Wir hoffen, dass Sie uns durch eine erneute Buchung die Gelegenheit geben, Ihren Erwartungen und Wünschen vollkommen zu entsprechen. Freundliche Grüße aus Berlin. Ihr Team des Victor's Residenz-Hotels Berlin

97%

25.03.2024 | Jack McQuibban

A brilliant space for hosting an event, with fantastic service. The hotel & breakfast were also of the highest quality.

A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We have passed the praise to the employee who has accepted this with great joy. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again Best regards Your team at the Victor's Residenz-Hotel Berlin

100%

20.03.2024

A perfectly situated hotel providing excellent service!

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Berlin

97%

12.03.2024 | Gary Abbott

It was our first visit to your lovely city and the Hotel is a big part of the trip, so friendly and helpful, it was great.

Thank you very much for choosing the Victor's Residenz-Hotel Berlin as your home far away from home. It is a great honor for us to see that we could make you that satisfied. We hope to see you again. Kind regards Your team at the Victor's Residenz-Hotel Berlin

93%

24.02.2024

Schönes Hotel

Vielen Dank für Ihre tolle Bewertung und die hohe Punktzahl freut uns natürlich sehr. Wir freuen uns schon jetzt, wenn Sie uns bald wieder besuchen. Freundliche Grüße aus Berlin. Victor's Residenz-Hotel Berlin

100%

19.02.2024 | Alexandra Loske

We have been coming to the Victor's for years and have always had wonderful stays.

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positive effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Berlin

100%

17.02.2024 | Kästner

Top

Herzlichen Dank für Ihre super Bewertung, welche beweist, dass der tolle Komfort unseres modernen Hauses, sowie der gastorientierte Service unseres engagierten Teams überzeugen konnten. Wir freuen uns über Ihren gelungenen Aufenthalt und hoffen Sie besuchen uns bald wieder einmal. Beste Grüße Victor's Residenz-Hotel Berlin

87%

03.01.2024

Alles gut.

Vielen Dank für Ihre schöne Bewertung. Wir machen weiter so und freuen uns schon auf ein baldiges Wiedersehen. Herzliche Grüße aus der Hauptstadt. Das Team des Victor's Residenz-Hotels Berlin

67%

25.12.2023 | Trine

Ok but nothing more

Thank you for taking the time to fill out our questionnaire. However, we are very sorry that you do not like the style and furnishings of our rooms. At this point we would like to point out the possibility of ordering a coffee machine in the room. In addition, kettles are available free of charge at reception at any time. If you still want to give us another chance, we promise to convince you of our comprehensive service. Sincerely The team from Victor's Residenz-Hotel Berlin

97%

24.12.2023

Very pleased, staff at front desk very helpful

A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again Best regards Your team at the Victor's Residenz-Hotel Berlin

93%

27.11.2023

solides hotel in sehr guter Lage

Ein großes Dankeschön für Ihre tolle Bewertung! Wir hoffen, Sie auch zukünftig vom Victor's Residenz-Hotel Berlin zu überzeugen. Mit den besten Grüßen von der Spree. Das Team des Victor's Residenz-Hotels Berlin

77%

30.10.2023

Good experience but unfortunately not good food at the restaurant.

A big thank you for being our guest and providing us with this good evaluation. All feedbacks help us to get an overview on our service quality. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards Your team at the Victor's Residenz-Hotel Berlin

96%

22.08.2023 | Igor Antic

My stay here was great! The room was clean and it has plenty of space. Also, the location is quite good and the neighbourhood is quiet.

Thank you very much for your nice comment. We are very pleased to hear that you enjoyed your stay with us. We look forward to welcome you again at the Victor's-Residenz-Hotel Berlin

76%

08.08.2023

Nice

Thank you very much for taking your time to fill out our questionnaire. We are very pleased to hear that you enjoyed your stay with us. Best regards Your team at the Victor's Residenz-Hotel Berlin

94%

14.07.2023

Friendly hotel with quiet rooms (even with families on the floor) led to very fine stay. Would recommend this hotel very highly to anyone on a budget, especially if they need to get around in the city for an extended stay. I am a Hilton Diamond member and would rate this small hotel over many of the Hilton properties where I have stayed, not only in Germany, but the US and Uk. Would give it 4.8 out of 5.0 or 9.7 out of 10.. The only real drawbacks are the lack of a full-service restaurant (the bar does have a limited menu) and the absence of air conditioning.

Our entire team would like to thank you for taking the time to give our hotel such a great rating after your return home. We like being hosts and positive reviews like yours are the best reward for our entire team. We appreciate your positive feedback, which reflects your successful stay and would be delighted to welcome you again next year. We passed on the praise to the colleagues mentioned and were very happy about it. Kind regards from Berlin. Victor's Residenz Hotel Berlin

71%

03.07.2023

It was a OK stay.

Thank you very much for taking your time to fill out our questionnaire. Unfortunately, we cannot guarantee an arrival before 3 p.m. if we are fully booked the night before. We apologize for the inconvenience you had during your arrival. This is not the normal service we would like to provide to our guests. If you still want to give us another chance, we promise you to convince you of our full service. Sincerely The team at the Victor's Residenz Hotel Berlin

80%

03.07.2023

In Ordnung. Gut.

Vielen Dank für Ihr ehrliches Feedback zu Ihrem Aufenthalt im Victor's Residenz-Hotel Berlin. Wir machen weiter so und freuen uns schon auf ein baldiges Wiedersehen. Herzliche Grüße aus der Hauptstadt. Das Team des Victor's Residenz-Hotels Berlin

73%

28.06.2023 | Oswin Herrera

good but so much heat

Thank you for your feedback on your stay at our hotel. For the sake of the environment, we take responsibility and do without large energy guzzlers such as air conditioning. We are happy to provide our guests with alternative fans on request. We are happy to note this for your future reservation. We would be pleased to be able to convince you of our previous service with your next booking. Kind regards Victor's Residenz-Hotel Berlin

88%

26.06.2023 | Claudia Iven

very nice hotel and very close and well comunicated. The persons assiting us were very nice and kind

Thank you very much for choosing the Victor's Residenz-Hotel Berlin as your home far away from home. It is a great honor for us to see that we could make you that satisfied. We hope to see you again. Kind regards Your team at the Victor's Residenz-Hotel Berlin

98%

24.03.2023 | Sabrina

A very good experience!

A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again Best regards Your team at the Victor's Residenz-Hotel Berlin

93%

20.02.2023 | Abcd

Abcd

Herzlichen Dank für Ihren Aufenthalt und die gute Bewertung. Wir freuen uns, dass Sie sich in unserem Haus wohlgefühlt haben. Gerne möchten wir Sie auch in Zukunft bei uns begrüßen. Mit freundlichen Grüßen aus Berlin Ihr Team des Victor's Residenz-Hotels Berlin

76%

14.02.2023 | thane smallwood

good

Thank you for your positive feedback. It is a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards Your team of Victors Residenz-Hotel Berlin

84%

19.12.2022

Good, warm, and central

A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards Your team at the Victor's Residenz-Hotel Berlin

100%

11.12.2022 | Lorraine Dust

Excellent

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Berlin