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Our customer satisfaction index

87.28 % Very good

Based on 5651 Reviews

Evaluation criteria

Price

4.15 / 5

         
 

Room

4.27 / 5

         
 

Location

4.4 / 5

         
 

Cleanliness

4.52 / 5

         
 

Service

4.55 / 5

         
 

Breakfast

4.42 / 5

         
 

Restaurant

4.01 / 5

         
 

Bar

4.17 / 5

         
 

Conference / Banquet

4.1 / 5

         
 

And that's what our guests say:

70%

12.11.2021

Nice location but walls are too thin for a four star hotel: could hear neighbor listening to tv.

Thank you very much for your kind comment. It was a pleasure to have you here. We hope to see you again. Your Team at the Victor's Residenz-Hotels Berlin

76%

10.11.2021

Fine

Thank you very much for your nice comment. We are very pleased to hear that you enjoyed your stay with us. We look forward to welcome you again at the Victor's-Residenz-Hotel Berlin

86%

30.10.2021

Generally very nice hotel. Breakfast room a bit rustic. Breakfast itself overall good.

Thank you very much for your kind comment. It was a pleasure to have you here. We hope to see you again. Your Team at the Victor's Residenz-Hotels Berlin

67%

26.10.2021

OK, no personal touch.

Thank you very much for taking your time to fill out our questionnaire. We would appreciate about a detailed presentation of your stay to respond better in the future to meet the demands of our guests. We actually offer daily cleaning unless you have decided on our voluntary go green project. We apologize that you were not satisfied with the cleaning. This is not the normal service we would like to provide to our guests. If you still want to give us another chance, we promise you to convince you of our full service. Sincerely Your team at the Victor's Residenz-Hotel Berlin

97%

24.10.2021 | Mie Lisby Thomsen

Very very Good - we will definately be back again.

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Berlin

76%

23.10.2021

Correct

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positive effect for all employees Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Berlin

96%

19.10.2021

Excellent ! We will come again on our next trip to Berlin

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positive effect for all employees Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Berlin

74%

15.10.2021 | Ekroos

Good

A big thank you for being our guest and providing us with this evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. This is not the normal service we would like to provide to our guests. If you still want to give us another chance, we promise you to convince you of our full service. With kind regards Victor's Residenz-Hotel Berlin

83%

11.10.2021

Positive

Thank you very much for your nice comment. We are very pleased to hear that you enjoyed your stay with us. We look forward to welcome you again at the Victor's-Residenz-Hotel Berlin

93%

02.10.2021 | Roy van Dalm

A fine hotel on a really excellent location in Berlin

Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positive effect for all employees Thank you for your support. We are looking forward to welcome you again. Kind regards Your team at the Victor's Residenz-Hotel Berlin

80%

13.09.2021

Rooms should be refurbised

A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Sincerely The team at the Victor's Residenz-Hotel Berlin

92%

20.08.2021

My home-away-from-home for the past five years!

Thanks a lot for choosing our hotel for your recent trip to Berlin and for giving your experiences a super rating. We are happy that your stay with us was pleasant and associated with delightful impressions. Please come back soon and allow us to enable your future abidance just as or even more enjoyable. Kind regards Your team at the Victor's Residenz-Hotel Berlin

77%

12.08.2021 | R E

Exactly what I expected. Good locatrion for me (friends in area but also pleasant walks from there through nearby park, Prenslau etc. Clean, pleasant, no surprises, good staff.

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Berlin

87%

12.08.2021

We enjoid pur stay. A bit nois from The Road

Thank you very much for your kind comment. It was a pleasure to have you here. We hope to see you again. Your Team at the Victor's Residenz-Hotels Berlin

87%

02.08.2021 | Anette

Very nice hotel, our second visit at the hotel-and we will come back. Top class to be able to sit outsider for breakfast. Will also recommend the hotel. But the outside could do with a cleaning. A lot of weeds.

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We have passed the praise to the employee who has accepted this with great joy. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best regards Your team at the Victor's Residenz-Hotel Berlin

93%

25.07.2021

We realy liked everything about the hotell. We missed one thing a minibar.

How lovely to know that you enjoyed a pleasant stay at our hotel. With our personalized service and warm hospitality we would be delighted to welcome you back again soon for another great abidance in the heart of Berlin. Our rooms are not equipped with a minibar. We offer our guests a maxibar, which is available 24 hours available a day. Best regards Your team at the Victor's Residenz-Hotel Berlin

87%

22.07.2021

Perfect! Except the curtains that couldnt close!

Thank you very much for your visit to Victor's world and your rating. We awfully regret that your stay wasnt to your complete satisfaction. Please note that we have external blinds in all rooms. We would be happy to show you these on your next stay. We look forward to your next visit. Your team at Victor's Residenz-Hotel Berlin

80%

17.07.2021

Very nice.

Thank you very much for your nice comment. We are very pleased to hear that you enjoyed your stay with us. We look forward to welcome you again at the Victor's-Residenz-Hotel Berlin

53%

16.07.2021 | Rasmus Christiansen

A hotel that certainly does not live up to four stars. Nice hotel, but definitely not a four star hotel. We were very disappointed with the general standart

Thank you very much for taking your time to fill out our questionnaire. We deeply regret that you could not fully enjoy your stay in our house. We are very sad about your displeasure and your criticism. We apologize for the inconvenience. We work hard to deliver an exceptional guest experience, and its apparent in this case that you fell short. Please be assured that we have forwarded your comments to the responsible heads of departments. If you give us a chance to earn back your trust, We can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards Your team at the Victor's Residenz-Hotel Berlin

90%

30.06.2021

Nice place. Maybe minibar would be nice. Kiitos!

A huge thank you for your positive rating!!! It´s nice to see, that you had such a good Impression on your stay. We have passed the praise to the employee who has accepted this with great joy. We would love to welcoming you again as soon as possible and we are really looking forward to this. Your team from the Victor´s Residenz-Hotel Berlin

80%

16.07.2020

We stay in your hotel during 4 days: The location was great and the park outside is very nice.

Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Berlin

84%

20.06.2020

I had a wonderful trip to Berlin 2 days after the borders reopened. No tourists in the city. delicious.

Dear guest, thank you very much for taking your time to give us such a positive feedback. It is great to hear, that you enjoyed your stay and the atmosphere in our Hotel. We hope to see you soon again. Best regards Your Team at the Victor’s Residenz-Hotel Berlin

89%

16.03.2020 | David Byrne

Excellent!! Very friendly staff and the hotel is in a great location, close to public transport and really close to downtown yet located in a quiet residential area with nice cafes, bars and restaurants located across from a beautiful public park.

Thank you very much for your nice comment. We are very pleased to hear that you enjoyed your stay with us. We look forward to welcome you again at the Victor's-Residenz-Hotel Berlin

100%

10.03.2020 | Erich vogel

I m very grateful because everything was perfect and i was able to rest. I ll definitely be back

Thank you very much for choosing the Victor's Residenz-Hotel Berlin. It is a great honor for us to see that we could make you that satisfied. We were happy to pass on the praise to our employee. We hope to see you soon again. Kind regards Your team at the Victor's Residenz-Hotel Berlin