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Our customer satisfaction index

83.46 % Very good

Based on 7893 Reviews

Evaluation Criteria

Price

3.94 / 5

         
 

Room

3.98 / 5

         
 

Location

3.99 / 5

         
 

Cleanliness

4.35 / 5

         
 

Service

4.43 / 5

         
 

Breakfast

4.42 / 5

         
 

Restaurant

4.05 / 5

         
 

Bar

4.2 / 5

         
 

Conference / Banquet

3.83 / 5

         
 

And that's what our guests say:

100%

15.03.2024

very positive

Sehr geehrter Gast, herzlichen Dank für Ihre Bewertung und Ihr Vertrauen. Wir freuen uns sehr, dass wir Sie mit unseren Leistungen und unserer Philosophie begeistern durften. Genau das ist es, was uns zu Höchstleistungen motiviert: Ein rundum zufriedener Gast! Wir freuen uns, Sie bald wieder als unseren Gast begrüßen zu dürfen. Liebe Grüße aus Unterschleißheim Ihr Victor's Team

63%

11.03.2024 | Ehab Helmy

I would say it is an average experience.

Dear Guest, Thank you for taking the time to tell us about your experience with us. We are sorry to hear that your experience was average, but we are pleased that you found our staff to be friendly and helpful. We strive to provide a positive and enjoyable stay for all our guests and are always looking for ways to improve our service. We greatly appreciate your feedback and appreciate you taking the time to share it with us. Best regards Your Victor's Team

80%

05.03.2024 | S. Langenbach

very good

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. The shortcomings in your room do not meet our standards, and we would like to take this opportunity to apologize for this. We would have liked to have rectified this during your stay. We have discussed this with the relevant department staff. Thank you for your constructive criticism. We are looking forward to welcome you soon again. Best regards Your Victor's Team

85%

05.03.2024

It is a very pleasant stay, clean environment, peaceful (not noisy) and the hotel staff are nice too.

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

93%

04.03.2024

Good !

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

97%

03.03.2024 | Yasser Gamal eldeen

Excellent. I have one note. It would be better if there is mini bar (small fridge) inside the room.

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

100%

01.03.2024 | Svetoslav Yordanov

Everything was fine.

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

83%

22.02.2024

I like it.

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

70%

19.02.2024

Good experience

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

80%

19.02.2024 | Kostarelos Dimitris

Everything was ok except people in reception. Please find professional people.

Dear Guest, Thank you for providing feedback on your experience. We apologize if the service at the reception did not meet your expectations. Your input is valuable to us, and we take such comments seriously in our continuous efforts to improve. We will review and address the concerns raised about the reception staff to ensure that we provide a more professional and satisfactory experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back, providing an improved and more positive experience. If you have any further details or specific feedback, please feel free to share, as it will assist us in addressing the issue more effectively. Best regards Your Victor's Team

87%

19.02.2024 | Abdallah Malak

Very good

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

67%

16.02.2024

not good experience at all.

Dear Guest, thank you for your review and your associated trust. In our superior category, there you'll find a coffee machine and a kettle as well. Please let us know, you prefer that category at your next visit. We are looking forward to welcome you again. Best regards Your Victor's Team

51%

16.02.2024 | Abedassalam Braidy

Average - I always go to victors- this time was different because as the cleaning was not done everyday properly, shelves are dirty, they don't touch the bed sheet everyday.

Dear Guest, thank you for taking the time to share your feedback with us. We appreciate your loyalty to Victor's and apologize for falling short of your expectations during your recent visit. We sincerely regret that the cleanliness did not meet the standards you have come to expect from us. Your comments regarding the dirty shelves and the irregular attention to bed sheets are duly noted. We take such feedback seriously, and we are committed to addressing these issues promptly. Immediate steps will be taken to enhance our cleaning processes and ensure that our team adheres to the highest standards of cleanliness. We apologize for any inconvenience caused, and we genuinely hope to have the opportunity to provide you with an improved experience during your next visit. If you have any further concerns or specific suggestions that could help us enhance our service, please feel free to share them with us. Thank you for your understanding and continued support. Best regards, Your Victor's Team

80%

15.02.2024

all good

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

80%

24.01.2024

No comments

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

83%

19.01.2024 | ronnie

good. travel for business trip. parking , quiet, good breakfast, center in walking distance

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

74%

19.01.2024

Happy

Dear guest Thank you for your review and the related time spent. We always strive to make your stay at Victor's Welt a unique experience. You can therefore be assured that we have addressed the issues described in your review. Our hotel is GreenSign certified and we try to reduce the use of cleaning products. Our efforts to provide a sustainable hotel stay and minimise our carbon footprint are going in the right direction. Our guests have the option of contacting the reception 24 hours a day, every day of the week to let us know when fresh towels are needed. Room cleaning is now done every three days and many guests are very happy with this change. With kind regards The team of Victor's Residenz-Hotel Unterschleißheim

94%

18.01.2024

Gut

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung. Mit dieser helfen Sie uns, auch in Zukunft die Qualität unseres Services sicherzustellen. Wir freuen uns, Sie bald wieder als unser Gast zu begrüßen. Mit freundlichen Grüßen Ihr Victor's Team

71%

16.12.2023 | Flemming Aunel

I might come back. I'll not take breakfast again

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

87%

20.11.2023

Pleasant

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

93%

19.11.2023

Just 1 minute walk to my destination; BMW Training Akademie. This's very convenient.

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

92%

16.11.2023 | Bonnie

I was happy overall with my stay.

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

91%

28.10.2023 | Simon Sweeting

Overall good

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team

71%

27.10.2023

Good

Dear Guest, thank you for your review and your associated trust. It is very pleasant to know that you enjoyed your stay with us. We are looking forward to welcome you soon again. Best regards Your Victor's Team