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Our customer satisfaction index

83.37 % Very good

Based on 3101 Reviews

Price

3.96 / 5

         
 

Room

3.92 / 5

         
 

Location

4.07 / 5

         
 

Cleanliness

4.36 / 5

         
 

Service

4.43 / 5

         
 

Breakfast

4.19 / 5

         
 

Restaurant

4.38 / 5

         
 

Bar

4.41 / 5

         
 

Wellness / Spa

4.07 / 5

         
 

Conference / Banquet

3.94 / 5

         
 

And that's what our guests say:

95%

23.05.2024 | K Kugendran

Very quiet and professional.

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

70%

31.03.2024 | Francesco Negro

The hotel is ok, not very well impressed by the corridor and the door of the room since very old and not very well maintained. The room inside was much better than the environment outside.

Dear guest, thank you for your feedback. We are sorry to hear that there must have been a misunderstanding concerning your dog in our hotel as all of our staff are very well aware of the fact that dogs are allowed in the entire hotel except the restaurant. We will try to show this information more visible on our website. We hope to be able to welcome you and your dog in our hotel again soon! Best regards, your team of Victor's Residenz-Hotel Saarlouis

77%

21.03.2024 | Daniel

Good location. Needs renovation

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor’s Residenz-Hotel Saarlouis

73%

17.03.2024 | Konstantin

The hotel needs some renovation and update.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor’s Residenz-Hotel Saarlouis

92%

28.02.2024

Sehr gut

Sehr geehrter Gast, vielen Dank für Ihre positive Rückmeldung. Es freut uns, dass es Ihnen bei uns im Haus gefallen hat und wir Sie mit unserem Service und unseren Leistungen überzeugen konnten. Gerne würden wir Sie auch bei Ihrem nächsten Besuch bei uns willkommen heißen. Mit freundlichen Grüßen Ihr Team vom Victor’s Residenz-Hotel Saarlouis

71%

26.02.2024

Not matching the expectation according your Hotel presentation - room, price, breakfest (no even little change during the week)

Dear guest, thank you for your feedback. Please help us understand your disappointment: You booked a classic double room and it looks exactly like the one pictured on our website. Concerning our breakfast we believe we offer a vast variety of different plates every day. For even a little more variety you can choose from different types of eggs freshly prepared for you. Best regards, your team of Victor's Residenz-Hotel Saarlouis

90%

30.10.2023

excellent place ,centrally located

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

60%

30.10.2023 | AC

Pretty old and outdated design of room.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. Best regards your team of Victor’s Residenz-Hotel Saarlouis

91%

30.10.2023

Wonderful place and warm and friendly staff...will definitely continue to stay again!

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

68%

30.10.2023

good

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor’s Residenz-Hotel Saarlouis

88%

26.10.2023 | Antonio Dias

Everything ok, and this is the 7th time that I stayed i Victor`s Residenz Hotel, Saarlouis.

Dear Guest, we are very glad to have you as our guest again. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor’s Residenz-Hotel Saarlouis

84%

25.10.2023 | DHARMESH PATEL

Good

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor’s Residenz-Hotel Saarlouis

94%

04.10.2023

Very freindly staff. Nice atmosphere.

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

73%

21.09.2023

The hotel is clean, but furniture is outdated, and not really comfortable. the hotel room was really warm, and other then opening windows, which was not really helping and noisy because of the traffic in front of the hotel (bus stopping right in front of the door) I was not able to take the heat out of the room, this did not help me to sleep comfortable.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. Best regards your team of Victor’s Residenz-Hotel Saarlouis

97%

20.09.2023 | Janardan Chaturvedi

Very good

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

100%

15.09.2023

very find and formal

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

80%

22.07.2023 | Deryck Tremble

Very nice but coach party meant I could not have dinner and they were at Breakfast and it was very crowded and not managed.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor’s Residenz-Hotel Saarlouis

74%

18.07.2023 | Gustavo Sanchez

Good

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. We are looking forward for your next stay in our hotel. Best regards Team Victor's Saarlouis

96%

18.07.2023

Very helpful and friendly staff, good location, close to athletic fields and a pleasant, easy walk to Koblenz Market.

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We beg to differ about a pleasant walk to Koblenz market though, that would be quite a walk (200km :-)) What you meant is probably the 'Great Market' in the city center. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

91%

14.07.2023 | Konstantinos

Very friendly staff that made our stay very smooth!

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

90%

23.06.2023

A good 3 star hotel in walking distance of the Hbf and city centre. But soundproofing needs attention for the rooms in the front of the hotel since it does stand on a main road into the city and there is busy traffic passing from 5 am. Clearly audible as experienced on my first night's stay before I moved to the room at the rear.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor's Residenz-Hotel Saarlouis

91%

21.06.2023

no idea

Dear Guest, thank you very much for your very positive assessment! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

90%

28.05.2023 | Alina

Very clean and good restaurant

Dear Guest, thank you very much for your positive assessment of our restaurant! We are very pleased we could satisfy you with our service and performance. We would be happy to welcome you again with us here in Saarlouis! Best regards, your team of Victor’s Residenz-Hotel Saarlouis

76%

25.05.2023 | Zenon

Very well located, the facilities ingeneral are ok, just an improvement on the overall look of the rooms should help

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards your team of Victor's Residenz-Hotel Saarlouis