86.2 % Very good
Based on 4130 Reviews
Room
4.17 / 5
Location
4.24 / 5
Price
4.1 / 5
Cleanliness
4.48 / 5
Service
4.52 / 5
Breakfast
4.48 / 5
Bar
4.14 / 5
96%
Very good
Dear guest, Thank your for your visit and for your positive rating and review – We are happy to hear that even after twenty years you kept our hotel in mind for your visit! We'd love to welcome you again very soon. Kind Regards Your Victor's Team in Gummersbach
100%
Everything was OK
Dear guest, Thank you so much for your perfect score! Through your rating we are delighted to see that you thoroughly enjoyed your stay at the Victor's Residenz-Hotel Gummersbach. If you visit our area again soon, we hope that you choose us again your next stay. Kindest Regards, Your Victor's Team in Gummersbach
73%
Good
Dear guest, Thank you for your time writing a review about your stay at out hotel. We were glad to have you as a guest and we appreciate your feedback. It's truly motivating to read that you were pleased with the overall cleanliness and with our staff. We recently fitted our rooms with new furniture, we understand however that the flair of the room may be subjective to different guests. For your next stay please feel free to let us know about any requests, our staff will gladly add an extra pillow to your bed if needed. Thanks again for your visit, we hope to see you again soon! Kind Regards Your Victor's Residenz-Hotel Team
83%
Very friendly staff and good service.
Dear guest, Thank you very much for leaving us a great rating this way as well and for taking your time to do so. We are glad to see that you were satisfied with the work of our team! It was a pleasure having you as a guest and we would love to welcome you again soon! Kindest Regards Your Victor’s team from Gummersbach
60%
Middel
Dear Olesen Thank you for taking the time to give us your feedback on your recent stay at our hotel. We appreciate your comment and that you were satisfied with the room and the view. We take all feedback from our guests seriously and strive to make every stay an unforgettable experience. Our aim is to create a comfortable and pleasant atmosphere for all our guests. We realize that our service sometimes falls short of our expectations, but we look forward to every opportunity to improve in order to better serve all of our valued guests. Thank you again for taking the time to give us your honest feedback and we hope that you will stay with us again in the future.
90%
Generaly ok, but lefting my room open for weekend due to broken lock was a total unresponsible
Dear Thank you for your review of our hotel. We appreciate your feedback and regret that you did not have the best experience. We understand that the problem with the door lock was an inconvenience. At our hotel we strive to provide a safe and comfortable environment for our guests and we apologise if this was not the case during your visit.
63%
Satisfactory
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt in unserem Hotel und Ihre Bewertung. Auch für die kleine Anmerkung danken wir Ihnen ganz herzlich, mit dieser helfen Sie uns, auch in Zukunft die Qualität unserer Servicestandards sicherzustellen. Mit freundlichen Grüßen Das Team des Victor’s Residenz-Hotels Gummersbach
73%
Fine but can improve a lot
Dear guest, Thank you for your stay and for your time to leave your review. We appreciate your constructive criticism regarding our breakfast buffet - we offer several extras on request that are not set up on the buffet to ensure freshness. A few examples are omelets, fried eggs, low-sugar jam and oat milk among other options We will keep up the pace and look forward to welcoming you again soon. Kind Regards, Your Victor’s Residenz Hotel Team in Gummersbach
83%
Not really comfortable mattress, otherwise fine
Dear guest, Thank you very much for your nice review. We are glad to read that you enjoyed your stay. At our breakfast buffet we are now offering fish specialties in a rotating manner, such as pickled herring, red herring salad and smoked salmon. We appreciate your comments and ideas to improve our services. We hope to welcome you again in our hotel in the future. Kind Regards The staff of the Victor’s Residenz-Hotel Gummersbach
88%
Very nice and comfortable experience
Dear guest, Thank you very much for leaving us a great rating and for taking your time to do so. Great to hear that you were so satisfied with our service staff, we will make sure to let them know about your positive review. It was a pleasure having you as a guest and we would love to welcome you again soon! Best Regards Your Victor’s team in Gummersbach
97%
Very good
Dear guest, Thank you so much for giving us such an excellent score, we could not possibly wish for more! We will work hard to keep up the quality. We hope to see you again soon. Yours sincerely The staff of the Victor’s Residenz-Hotel Gummersbach
88%
Very nice.
Dear guest, Thank you so much. We will keep doing our best and your review gave us a good boost in motivation. We will make sure to forward the nice personal remark about our colleague from the breakfast to her. We are looking forward to welcoming you again soon. Best Regards The staff of the Victor’s Residenz-Hotel Gummersbach
88%
I decided to stay at this hotel on a business trip, and I'm glad I made a great choice.
Dear guest, Thank you for the prompt and honest review. We are glad to hear that you were satisfied with your stay in our hotel and hope to welcome you again soon. Yours faithfully The staff of the Victor’s Residenz-Hotel Gummersbach
100%
Very nice! Homely stay.. quite surroundings. We had the two rooms apartment which was really comfortable for two of us.. Great staff. professionals in hospitality.
Dear guest, Thank you so much for giving us a perfect score, and especially for the appreciation of our staff, we could not possibly wish for more! We’ll work hard to keep up the quality. We are delighted to hear you enjoyed our recently renovated apartments as well. Kindest regards, Your Victor’s Residenz-Hotel Gummersbach team
100%
excellent as always , been visiting this hotel for 17 years
Dear guest, Thank you so much for giving us a perfect score! Our staff would like to thank you whole-heartedly for taking your time to write such a very positive review. We could not possibly wish for more! We’ll work hard to keep up the quality. We will be looking forward to welcoming you at out hotel again soon! Yours sincerely, The staff of the Victor’s Residenz-Hotel Gummersbach
77%
Highly recommended
Dear Guest, thank you for your stay and your time for a review . It is very pleasant to know that you enjoyed your stay with us. Thanks as well for the hints and pieces of advice to improve our service and quality. We are looking forward to welcome you soon again. Best regards Your Victor's Team
84%
Gut
Sehr geehrter Gast, herzlichen Dank für Ihren Aufenthalt bei uns. Kurz knapp - tolle Bewertung! Ein großes Dankeschön vom gesamten Victor's Team! Wir freuen uns, Sie bald wieder als Gast in unserem Haus begrüßen zu dürfen. Liebe Grüße aus Gummersbach Ihr Victor's Team
93%
I enjoyed my stay, however I would have preferred 2 pillows, coffee/tea making facilities and access to all the digital TV channels that were available in the bar.
Dear guest, thank you very much for your stay in our hotel and your time for the great feedback. It's nice that you felt so comfortable in our house. We look forward to welcoming you back as our guest soon and wish you a good time until then. Greetings from Gummersbach Your Victor's Team
88%
Gut
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Online-Rezension zur Verfügung zu stellen. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Wir hoffen, wir können Sie bald wieder begrüßen. Mit den besten Grüßen aus dem Bergischen Land. Ihr Team des Victor's Residenz-Hotels Gummersbach
97%
Very good
Dear guest, Thank you for your feedback. It's great that you enjoyed your stay in Victor's World so much. We look forward to welcoming you again soon. Best regards The team at Victor's Residenz Hotel Gummersbach
100%
the hotel was nice overall, but I think the bathrooms also need to be renovated.
Dear Guest, thank you very much for your stay in our hotel and your time for the great feedback. How great that you liked it! We are very happy about your feedback – thank you! We look forward to welcoming you soon again as our guest and wish you a good time until then. Greetings from Gummersbach Your Victor's Team
90%
Everything was good, espacially your receptionists always smile and kindly. I can say just one situation that I use same bed sheet 3 days, I could change in max 2 days.
Dear Guest, thank you very much for your stay in our hotel and your time for the great feedback. It's great that you felt so comfortable in our house. We look forward to welcoming you soon again as our guest and wish you a good time until then. Greetings from Gummersbach Your Victor's Team
89%
good
Dear guest, thank you for your stay in our hotel and your time for the great feedback. Your satisfaction is our motivation. 1000 thanks! We look forward to welcoming you as our guest again soon and wish you a good time until then. Greetings from Gummersbach Your Victor's team
90%
OK, no issue
Dear guest, we really enjoyed reading your positive review. Thanks very much! There is nothing to add, except: Thank you very much!! In a nutshell - great review! The entire Victor's team sends you a heartfelt thank you for this. Until next time. Warm greetings from the Bergisches Land. Your team at Victor's Residenz Hotel Gummersbach
