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Our customer satisfaction index

87.75 % Very good

Based on 3858 Reviews

Evaluation criteria

Price

3.99 / 5

         
 

Room

4.23 / 5

         
 

Location

4.44 / 5

         
 

Cleanliness

4.7 / 5

         
 

Service

4.63 / 5

         
 

Breakfast

4.56 / 5

         
 

Restaurant

4.34 / 5

         
 

Bar

4.29 / 5

         
 

Wellness / Spa

4.16 / 5

         
 

Conference / Banquet

4.34 / 5

         
 

And that's what our guests say:

80%

19.10.2021

Over all grea but the service could be improved. We checked out on a Saturday and I heard the older LAdy, probably the manager, tell tourists to go to Luxembourg for shopping. ALL is closed in Luxembourg so they need to do their research before telling people to travel 40 min and all is closed. SHe was very rud to another couple asking for umbrellas and in general a bad attitude. The check out was a mess, I think the young lady just started and she over charged me and had no idea what she was doing It toog about 30 min to get it all done, another woman had to help her redo it all and then there was some other problems....

100%

16.03.2020

Perfect hotel. Great breakfast, nice atmosphere, in the middle of the vineyards...

Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

80%

10.03.2020

Gutes Hotel

Vielen Dank für Ihre Bewertung bei Customer Alliance. Wir freuen uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genießen konnten und ein paar schöne Tage verbracht haben. Wir würden uns freuen, Sie bald wieder einmal im Victor’s Residenz-Hotel Schloss Berg willkommen heißen zu dürfen. Herzliche Grüße, Ihr Team des Victor´s Residenz Hotel Schloss Berg

64%

12.02.2020

The restaurant, Victor's, was excellent in every way. The hotel was a disappointment. I thought, from the pictures of the website, that I would be sleeping at the Schloss, not at some 80s addition. The boxspring bed/sheets are excellent but the decoration is dated and too Arab (fake gold and silver everywhere is not luxury).

Dear guest, Thank you for taking the time to rate us. We are very sorry about your disappointment regarding your stay in our hotel. We always strive to offer the best service possible therefore we are very sorry we did not live up to your expectations. The villa is located next to the castle. Its decor is inspired by the Romans, who lived in the area, and chosen with great care. We are very sorry the decor is not your taste. In the future, please let us know in advance, if you prefer a room in the castle. We apologize for the rude response from the housekeeping lady. This is not our standard and we will make sure to talk to the housekeeping about it. We are very happy, you enjoyed the night at Victor’s Fine Dining by Christian Bau. For any inconveniences we would like to apologize formally. We look forward to convincing you of our high quality standards in the future. Best regards Katrin Stegmaier and Andreas Apel Hotel Management

86%

11.02.2020 | Egrise Martin

Great. Services are amazing. Only downside for me is the style of the room, which is for me a bit old fashion, but i don't think i'm the direct target of the hotel. For my professional use, this hotel is perfect. Employee are very though-full and friendly, which needs to be underline.

Dear guest, Thank you for taking the time to rate us. We are very happy to have you as one of our loyal customers. The decor of our mediteranean villa is inspired by the Romans, who lived in the area, and chosen with great care. We are very sorry the decor is not your taste. We will forward your good comments to all our staff members. We hope to welcome you back soon. Kind regards, Katrin Stegmaier Management

100%

07.02.2020 | Brian Huijgens

Top notch, me & my wife will love to come again.

First of all we would like to thank you for having chosen the Victor´s Residenz Hotel Schloss Berg and for having taken the time to fill out the guest questionnaire. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to Schloss Berg. Kind regards, Your Team of Victor´s Residenz Hotel Schloss Berg

83%

13.01.2020

Gut

Danke für Ihren Aufenthalt und die gute Bewertung. Wir freuen uns, dass Sie sich in unserem Haus wohl gefühlt haben. Gerne möchten wir Sie auch in Zukunft bei uns begrüßen. Mit freundlichen Grüßen Das Team des Victor’s Residenz-Hotels Schloss Berg

80%

20.12.2019

Xx Xx

Danke für Ihren Aufenthalt und die gute Bewertung. Wir freuen uns, dass Sie sich in unserem Haus wohl gefühlt haben. Gerne möchten wir Sie auch in Zukunft bei uns begrüßen. Mit freundlichen Grüßen Das Team des Victor’s Residenz-Hotels Schloss Berg

90%

19.12.2019

It was very, very good! We woud like to come back!

First of all we would like to thank you for having chosen the Victor´s Residenz Hotel Schloss Berg and for having taken the time to fill out the guest questionnaire. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to Schloss Berg. Kind regards, Your Team of Victor´s Residenz Hotel Schloss Berg

83%

15.12.2019

Good expérience, or was the second Time. I will come back But please find a more convenient solution for those peuple who want to check in a bit earlier (I had a meeting at lux....) Thanks Henk Vanden broucke

Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! We are sure we will find a good solution for you if you like to check in earlier. Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

93%

07.12.2019 | Mike Kasel

We had a wonderful stay at the Hotel Schlossberg. Everything was just perfect.

First of all we would like to thank you for having chosen the Victor´s Residenz Hotel Schloss Berg and for having taken the time to fill out the guest questionnaire. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to Schloss Berg. Kind regards, Your Team of Victor´s Residenz Hotel Schloss Berg

83%

04.11.2019

Very nice stay, very friendly staff, great breakfast

Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

93%

09.10.2019 | Peter S.

Gut

Über Ihre positive Rückmeldung freuen wir uns sehr! Schön, dass wir Sie mit unserem Service und unseren Leistungen überzeugen konnten. Wir würden uns freuen, Sie bald wieder einmal im Victor’s Residenz-Hotel Schloss Berg willkommen heißen zu dürfen. Mit besten Grüßen von der Mosel Das Team des Victor’s Residenz-Hotels Schloss Berg

100%

22.08.2019

Super!

Solche Bewertungen machen uns stolz: Es freut uns sehr, dass Sie sich die Zeit dafür genommen haben. Wir freuen uns auf ein Wiedersehen. Herzliche Grüße von der Obermosel, Ihr Team des Victor´s Residenz Hotel Schloss Berg

88%

14.08.2019 | Gauthier

We came for the 2d time. We might come every year.

First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to the Mosel valley. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg

87%

22.07.2019

nice hotel

Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

90%

21.07.2019

Alles gut

Vielen Dank für Ihre Bewertung bei Customer Alliance. Wir freuen uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genießen konnten und ein paar schöne Tage verbracht haben. Wir würden uns freuen, Sie bald wieder einmal im Victor’s Residenz-Hotel Schloss Berg willkommen heißen zu dürfen. Herzliche Grüße, Ihr Team des Victor´s Residenz Hotel Schloss Berg

91%

07.07.2019

Great

First of all we would like to thank you for having chosen the Victor´s Residenz Hotel Schloss Berg and for having taken the time to fill out the guest questionnaire. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to Schloss Berg. Kind regards, Your Team of Victor´s Residenz Hotel Schloss Berg

75%

04.07.2019

Loved it!

First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to the Mosel valley. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg

90%

10.06.2019 | Ben

Top

Vielen Dank für ihr Feedback. Es freut uns sehr, dass Ihnen der Aufenthalt in unserem Hotel gefallen hat, ihre Bewertung zeigt uns, dass wir mit unseren Ansprüchen an Qualität und Service auf dem richtigen Wege sind. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Team des Victor´s Residenz Hotel Schloss Berg

98%

23.04.2019

Really nice hotel with clean rooms and nice staff.

Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

96%

29.01.2019

a hotel to be recommended in this area

First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. We are looking forward to welcome you soon for your next visit to the Mosel valley. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg

91%

06.01.2019 | Elena SANTIAGO CID

Excellent Service, the junior suites are really comfortable with room and comfortable beds. We missed a coffee machine in the room and a translation of program and menu in English and/or French. We like love the winter wonderland and missed this year the fire that was lighthen last year

Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

60%

06.01.2019

average

Dear Guest, thank you very much for taking the time to rate us. We are sorry to hear that you did not enjoy your stay in our hotel. It is our goal to make every guest happy - the more regrettable it is if this does not succeed. Since you booked the lowestt room category we have, you stayed in one of the rooms, which are not yet completely renovated, but where a complete renovation is pending. All higher categories are already complete and not only partially renovated. We would be happy if you give our hotel another chance in the future. We are sure that you would feel very comfortable in one of the completely renovated rooms and would like to note this in our system. Kind regards, Your Victor's Residenz-Hotel Schloss Berg *****S