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Our customer satisfaction index

86.17 % Very good

Based on 6092 Reviews

Evaluation criteria

Price

4.09 / 5

         
 

Room

4.22 / 5

         
 

Location

4.1 / 5

         
 

Cleanliness

4.55 / 5

         
 

Service

4.58 / 5

         
 

Breakfast

4.46 / 5

         
 

Restaurant

4.15 / 5

         
 

Bar

4.19 / 5

         
 

Conference / Banquet

4.13 / 5

         
 

And that's what our guests say:

60%

04.06.2024

The organisation of the event was not Goodyear lot of kake and the hôtel management no did hello us ...

Dear guest, we are very glad to have you as our guest and we're sorry you didn't like it with us. The welcome and organization of the conference always takes place with the person responsible for booking. There is a weekly schedule that changes daily for our coffee breaks. Both for mornings and afternoons. In principle, these always contain 3 different elements and never only cake (of course it also depends on the booking). Best regards Irakli Gogadze Regional Director

90%

04.06.2024 | Vasseur

Nice Hotel in a green area, but the general comfort is not as expected for a four star hotel, talking about the bathroom.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

94%

24.05.2024

Nice stay with classic and elegant ambiente near the town

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

88%

05.05.2024

Sehr Gut

Sehr geehrter Gast, vielen Dank für Ihre positive Rückmeldung. Es freut uns, dass es Ihnen bei uns im Haus gefallen hat und wir Sie mit unserem Service und unseren Leistungen überzeugen konnten. Gerne würden wir Sie auch bei Ihrem nächsten Besuch bei uns willkommen heißen. Mit freundlichen Grüßen Irakli Gogadze Regionaldirektor

100%

11.04.2024

Great looking hotel with nice rooms, good breakfast and friendly staff.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

97%

11.04.2024

super

Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns zu hören, dass Sie einen tollen Aufenthalt in unserem Hotel hatten und bedanken uns für Ihre freundlichen Worte. Es ist unsere Aufgabe, dafür zu sorgen, dass jeder Gast einen komfortablen und angenehmen Aufenthalt hat, und wir freuen uns, dass wir Ihre Erwartungen übertreffen konnten. Vielen Dank, dass Sie sich für uns entschieden haben, und wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Irakli Gogadze Regionaldirektor

70%

08.04.2024

Very friendly staff. I liked that there was 24 hour manning of the reception so I could check in very late.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

87%

27.03.2024

good!

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

90%

22.03.2024

Quite good and representative

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

77%

17.03.2024

Good

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

77%

14.03.2024 | Eva Hugoson Andersson

We have been there four times but due to the restaurant we won’t com back

Dear Guest, we are very sorry that you did not like our new restaurant concept and hope that you otherwise enjoyed your stay. With kind regards Irakli Gogadze Regional Director

96%

27.02.2024

With good environment, clean and receptions are nice.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

92%

19.02.2024 | Marc

Comfortable, friendly people, quiet

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

100%

17.02.2024

Very nice value hotel. Price isn’t cheap, but the services you get make it well worth it.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze

90%

16.02.2024 | Dara

A bit dark by night. My woman didnt feel good during the night.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

80%

23.01.2024 | Roilf

Very nice, clean, lovely place to be

Dear guest, Thank you for your renewed stay in our house. Thank you also for the positive review. We will take your comment about the garage as an opportunity to talk about it and find new solutions. We are sorry that another guest parked in your reserved parking space. We hope we were able to make your stay a little more pleasant with the free upgrade. We look forward to welcoming you to our hotel again in the future. Yours sincerely Irakli Gogadze Regional Director

90%

31.12.2023 | Nathalie

Classy, local , high quality service, good food

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

100%

26.12.2023

sehr komfortabel

Sehr geehrter Gast, vielen Dank für Ihre positive Rückmeldung. Es freut uns, dass es Ihnen bei uns im Haus gefallen hat und wir Sie mit unserem Service und unseren Leistungen überzeugen konnten. Gerne würden wir Sie auch bei Ihrem nächsten Besuch bei uns willkommen heißen. Mit freundlichen Grüßen Irakli Gogadze Regionaldirektor

63%

09.12.2023 | David Bento

The hotel is generally good but cleaness and noisy rooms could be improved. When we go to a hotel we go to sleep therefore the room must have a good sound proof.

Dear guest, We are very sorry that you were unable to sleep undisturbed, but we can assure you that our windows are indeed triple-glazed and soundproofed. We cannot do more to prevent noise. Alternatively, you have the option of booking a room on the quiet park side. Yours sincerely Irakli Gogadze Regional Director

100%

06.12.2023

Best location and Hotel in town with a wonderful staff, extremely helpful. A special mention for Raphael the Head of Gathering at the Brasserie, the main restaurant, who has always been extremely kind and professional, measuring up to the highest standards of hospitality, although the Hotel was packed with guests attending a conference.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

80%

01.11.2023 | Hearn

Convenient free parking, nice sauna area, very pleasant bistro restaurant. Pleasant and helpful reception staff.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

100%

29.10.2023 | Leandro R. dela Cruz Jr.

Rooms, WLAN, service, parking spaces and location are all perfect.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

91%

24.10.2023

Really nice, will coming back when in the area

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

94%

12.10.2023

Very nice and relaxing experience

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director