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Our customer satisfaction index

86.11 % Very good

Based on 4490 Reviews

Evaluation criteria

Price

4.1 / 5

         
 

Room

4.22 / 5

         
 

Location

4.07 / 5

         
 

Cleanliness

4.56 / 5

         
 

Service

4.58 / 5

         
 

Breakfast

4.46 / 5

         
 

Restaurant

4.18 / 5

         
 

Bar

4.12 / 5

         
 

Conference / Banquet

4.17 / 5

         
 

And that's what our guests say:

73%

29.11.2021

ok.

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung bei Customer Alliance. Wir sind sehr froh darüber, dass Sie sich die Zeit für dieses Feedback genommen haben. Wir freuen uns sehr, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Irakli Gogadze Assistent der Geschäftsleitung

100%

18.10.2021 | Tristan

Premium -> I definitly couldn't expect this or more for this price !

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy. Best regards Irakli Gogadze Assistant Executive

97%

17.09.2021

Lovely, just lovely!

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. Stay healthy! We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Assistant Executive

77%

15.09.2021

Good

Sehr geehrter Gast, Danke für Ihren Aufenthalt und die gute Bewertung. Wir freuen uns, dass Sie sich in unserem Haus wohl gefühlt haben. Gerne möchten wir Sie auch in Zukunft bei uns begrüßen. Bleiben Sie Gesund! Mit freundlichen Grüßen Irakli Gogadze Assistent der Geschäftsleitung

90%

09.08.2021 | Leandro R. dela Cruz Jr.

Well, when I am in Saarbrucken, I only stayed here. Mostly one week. I feel being taking care of and I always feel getting the best professional service.

Dear Guest, We are always very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house and happy to welcome you soon again. Stay healthy! Best regards Irakli Gogadze Assistant Executive

100%

27.07.2021

Great

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Assistent

93%

27.07.2021

Very comfortable

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Assistent

95%

26.07.2021 | Paul Alexander

Good

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Assistent

95%

12.07.2021 | Reginald Worthy

Fine

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy! Best regards Irakli Gogadze Assistant Executive

80%

10.06.2021 | Waltraud Lucente

Clean, friendly staff, nicely decorated.

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy! Best regards Irakli Gogadze Assistant Executive

75%

20.03.2021 | Eric

Very pleasant

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy! Best regards Irakli Gogadze Assistant Executive

85%

16.10.2020 | Maurizio Zotti

Nice hotel, beautiful entrance and nice room, only slight issue is the noise from trains passing by, but given the impossibility to change that, the nice sound proof windows are coping as best as they can to it

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy! Best regards Irakli Gogadze Assistant Executive

80%

04.09.2020

Clean but not the most modern

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy! Best regards Irakli Gogadze Assistant Executive

80%

18.08.2020 | Tony

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy! Best regards Irakli Gogadze Assistant Executive

100%

25.05.2020

Excellent- we’ll be back

Dear Guest, Thank you for your review. We are very glad to hear that you enjoyed your stay with us. We look forward to seeing you again. Stay healthy! Kind regards Irakli Gogadze Assistant Executive

100%

27.04.2020 | Henrik

Nice hotel, good parking, nice staff

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Stay healthy. Best regards Irakli Gogadze Assistant Executive

90%

24.02.2020 | Fatoumata

It was a very good experience. we had a good time in this hotel.

Dear Guest, Thank you for your review. We are very glad to hear that you enjoyed your stay with us. We look forward to seeing you again. Kind regards Irakli Gogadze Assistant Executive

96%

03.01.2020

Very satisfied

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Assistant Executive

80%

30.12.2019

This was the fourth time I have stayed with you and we will come again.

Dear Guest, we are very glad to have you again as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Assistent

95%

13.12.2019

Excellente. J’y reviendrai !

Cher client, Merci beaucoup pour votre réponse positive. Nous sommes très contents de savoir que votre séjour dans notre hôtel a été une expérience agréable. Nous espérons que vous nous rendre visite bientôt et nous vous souhaitons un agréable moment jusqu’à ces jours. Cordialement Irakli Gogadze Assistant de Direction

90%

05.11.2019

Was fine but style a bit old fashioned (all this gold everywhere)

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Assistent

68%

28.10.2019 | Paternoster

Very nice hotel

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Assistent

100%

29.09.2019 | Van Laethem

perfect balance between price and quality

Dear Guest, Thank you for your review. We are very glad to hear that you enjoyed your stay with us. We look forward to seeing you again. Kind regards Irakli Gogadze Assistant Executive

77%

20.09.2019 | Thomas Herres

Very nice

Dear Guest, Thank you for your review. We are very glad to hear that you enjoyed your stay with us. Your comments, we have noted and will discuss them in our team. We look forward to seeing you again. Kind regards Irakli Gogadze Assistant Executive