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Our customer satisfaction index

86.03 % Very good

Based on 5411 Reviews

Evaluation criteria

Price

4.09 / 5

         
 

Room

4.21 / 5

         
 

Location

4.08 / 5

         
 

Cleanliness

4.55 / 5

         
 

Service

4.57 / 5

         
 

Breakfast

4.45 / 5

         
 

Restaurant

4.15 / 5

         
 

Bar

4.14 / 5

         
 

Conference / Banquet

4.13 / 5

         
 

And that's what our guests say:

96%

13.05.2023

Good place and price

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

97%

08.05.2023 | Stefano Borghi

Perfect

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

83%

08.05.2023 | Qattan

Very nice. I enjoy it

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

87%

15.04.2023

Clean and orderly, professional and service minded staff. Generous breakfast hours.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

88%

12.04.2023

Good experience, except didn't expect there being train track and car lane just outside the window. There was moderate amount of noise from them.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

84%

16.03.2023 | Ali

Very nice hotel but its getting a bit old.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

100%

15.02.2023

Good

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

90%

07.02.2023 | Emka

First impression - great hotel - looks fancy, the service at reception was fast, ladies speak fluently English :-)

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

94%

23.01.2023 | O'Donoghue

We really loved the customer care. People were always smiling and super friendly. The staff were very interested in our dogs and were really nice with them. We also loved how the staff seemed to get along with each other. Laughing together but still getting the job done.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

73%

03.01.2023

Nice hôtel, the spa aera is nice too. The shower is a little bit small. Very good overall. Breakfast can be improved... more items, more fruits , put some sweets...something attractive

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

96%

04.12.2022

Everything was super.

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

87%

25.11.2022

very good

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

78%

25.11.2022 | Martin Weston

Bit dated, needs upgrading

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

88%

21.11.2022

Nice, good price-quality, professional service

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

55%

21.11.2022

Average hotel with very nice and helpful personal. But the food at breakfast or buffet at lunch was very poor. The cleaning of the rooms was average. Quality of the rooms looks more about the 80s with the carpets and very old fashioned curtains and no coffee facilities and no boiler

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

71%

21.11.2022

somewhat old, but good service en food

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

72%

03.11.2022 | Waranda

Impersonal .

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass Sie mit der Service-Qualität in unserem Hause nicht zufrieden waren. Unser Ziel ist es, unsere Gäste zu 100% zu überzeugen. Wir freuen uns, wenn Sie uns dazu die Gelegenheit geben. Mit freundlichen Grüßen Irakli Gogadze Regionaldirektor

93%

24.10.2022 | Andre Davanso

Excellent option for Saarbrucken. If I have a new opportunite to stay at this hotel I´ll need to know if you have another room with more space at the shower.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

71%

29.09.2022

One area we were disappointedthe housekeeping of our room was not good. Soap, facial tissue, shampoo was not replaced. Things I think would be noticed while staff was in the room. Also, several lightbulbs were out in the bathroom. Again, that is something staff should have noticed.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

100%

19.09.2022

Very classy

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Regional Director

100%

20.08.2022 | Andrea

Very nice

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

92%

16.08.2022

My stay was excellent. I will come again and I will recommend your hotel to friends and relatives.

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

100%

29.07.2022

Great hotel, staff helpful and kind, great breakfast

Dear Guest, we are very glad to have you as our guest. Thank you very much for taking your time to fill out the rating. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We would be very glad to welcome you again if you are in Saarbrücken. Best regards Irakli Gogadze Regional Director

91%

12.06.2022

Very nice en comfortable hotel, like the style of interior en decoration.

Dear Guest, We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Irakli Gogadze Assistant Executive