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Our customer satisfaction index

85.86 % very good

Based on 3242 reviews

Evaluation criteria

Location

4.4 / 5

         
 

Price

3.98 / 5

         
 

Cleanliness

4.48 / 5

         
 

Breakfast

4.58 / 5

         
 

And that's what our guests say:

70%

28.10.2020

The hotel really needs a general update. Hotel is the very opposite to modern. Several things are about to fall apart. Sound-proofing is non-existence. Sometimes I was wondering if both myself and my neigbours had their doors open. Could even hear normal talking through the doors from neighbours despite doors closed. The food (dinner) was a disappointment. The hamburger was probably the most dry burger I had in my entire life. Schnitzel was ok, but the menu needs and update in my opinion. It all depends what you are looking for. Positive things: Staff was generally nice and helpful and rooms where clean.

Es ist stets unser Ziel und Wunsch, jedem Gast einen schönen Aufenthalt mit tollen Erinnerungen zu ermöglichen. Gerade deshalb bedauere ich sehr, dass es uns in Ihrem Fall nicht gelungen ist. Wir hoffen, dass Sie uns durch eine erneute Buchung die Gelegenheit geben, Ihren Erwartungen und Wünschen zu entsprechen. Sie können sich sicher sein, dass wir Ihre Rückmeldung sehr ernst nehmen . Herzliche Grüße Cindy Manfra Direktion

65%

04.02.2020

Terrible, the worse visit me and my friends have ever had. The waiting staff were rude, did not know how to behave and the men particular were very dismissive. The spa treatment was fine though rather too much on legs and arms (classic massage) and not enough on the back. Surprised that there was not a glass of water at the end of the massage to remove toxins. The reception staff were excellent and listened to my complaints. They deducted the cod from my food bill and apologised for the behaviour of the staff. I don’t expect all staff to speak English but the night porter should in an international hotel where all you signs and paperwork is bi lingual. I would be worried in case of an emergency that he would be able to get everyone out of their room.

Wir bedauern, dass Sie mit Ihrem Aufenthalt in unserem Haus nicht zufrieden waren, gerade weil das Wohl unserer Gäste so wichtig für uns ist. Natürlich sind wir Menschen und machen auch bei allen Anstrengungen für Ihre hundertprozentige Zufriedenheit Fehler. Aber ganz sicher machen wir nicht 100 % Fehler. Deshalb hat uns Ihr Schreiben zutiefst entsetzt. Für die Unannehmlichkeiten, die Sie uns schildern, entschuldigen wir uns. Mit freundlichen Grüßen Cindy Manfra Direktion

91%

28.10.2019

All good, very comfortable

Vielen herzlichen Dank für die nette Bewertung. Wir würden uns freuen, Sie wieder einmal bei uns am Bostalsee begrüßen zu dürfen. Herzliche Grüße Cindy Manfra Direktion

95%

21.10.2019 | Patrizia

It was a relaxing and enjoyable weekend

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We were pleased about your positive assessment of our house. Best regards Cindy Manfra

98%

09.10.2019

Sehr gut

Vielen herzlichen Dank für die nette Bewertung. Wir würden uns freuen, Sie wieder einmal bei uns am Bostalsee begrüßen zu dürfen. Herzliche Grüße Cindy Manfra Direktion

100%

18.09.2019 | Douglas L. Thomas

Great!!

Danke schön für die nette Bewertung. Cindy Manfra Direktion

65%

03.09.2019 | Sylvia

The place is nice, the food, breakfast and diner, was good. Our room was thirdfloor ,clean but a lot of noise during the night, possibly a radiator or machine near the bedroom. Not easy to look outside only by standing on our toes.

In der heutigen Zeit sind Kundenmeinungen von enormer Bedeutung. Umso mehr freut es uns daher, dass Sie sich die Zeit für ein Feedback zum Angebot in unserem Hause genommen haben. Es tut uns leid, dass Sie mit dem Dessert nicht zufrieden waren, der Kollege hätte Ihnen etwas anderes anbieten müssen. Es würde uns freuen, Sie bald wieder als Gast in unserem Hause begrüßen zu dürfen um Sie von unseren Leistungen zu überzeugen. Herzliche Grüße Cindy Manfra Direktion ___

88%

29.08.2019 | Reinhard Honke

Gut....

Vielen herzlichen Dank für die nette Bewertung und das Lob an unser Personal. Wir würden uns freuen, Sie wieder einmal bei uns am Bostalsee begrüßen zu dürfen. Herzliche Grüße Cindy Manfra Direktion

83%

12.04.2019

Nice medium size German hotel. Clean and efficient as you would expect. Prices moderate.

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Cindy Manfra

90%

27.03.2019 | Erwin Timmermans

wonderfull.

Vielen Dank für Ihre Bewertung bei Customer Alliance. Wir sind sehr froh darüber, dass Sie sich die Zeit für dieses Feedback genommen haben. Wir würden uns sehr freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Herzliche Grüße Cindy Manfra Direktion

76%

19.02.2019 | paola

good

Herzlichen Dank für die gute Bewertung. Wir würden uns freuen Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße Cindy Manfra Direktion

90%

06.02.2019 | Vince Stone

Second time of staying and I will always go back. Perfect for a business trip even though it is slightly off of the beaten track,

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Cindy Manfra

80%

31.01.2019 | Alan Morrison

Lovely hotel and staff. Thanks

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Cindy Manfra

66%

17.01.2019 | Gregor Graham

This was quite a disappointing visit. We arrived to find workmen sandblasting the restaurant and the noise was excessive, so much so that the reception staff were wearing earplugs. We were not warned of this at the time of booking and no concession was made for the inconvienience. We were told that in the bedrooms we would hear no noise but on a 3 day stay this is not acceptable.

We are very sorry that you felt disturbed by the renovation. We would like to contact you personally. Many Thanks CIndy Manfra management

90%

18.12.2018 | Gustavo Lermen

lovely hotel, great staff

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Cindy Manfra

83%

24.09.2018 | Kevin Coornaert

Overall a good price-quality ratio. Very attentive and kind staff. Very good mattress. Good food.

We were pleased about your positive assessment of our house. Best regards Your Team at the Victor´s Seehotel Weingärtner

88%

20.08.2018 | Belynda

Our experience was a very good one. We found the first room we were allocated much too warm and were offered a far better alternative. We travelled with our son, grandson and daughter in law and they enjoyed their stay very much too. I would, however, recommend during times of hot weather that the hotel be adequately supplied with fans. We have stayed at this hotel several times and always have a lovely time.

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Cindy Manfra

100%

19.07.2018 | Jochen

Absolut toll

Danke schön, es freut uns sehr dass es Ihnen so gut bei uns im Hause gefallen hat. Wir würden uns freuen, Sie wieder einmal bei uns am schönen Bostalsee begrüßen zu dürfen. Mit freundlichen Grüßen Cindy Manfra und das Team des Victor’s Seehotel Weingärtner

87%

06.11.2017 | Britt

Good hotel for a good price. Excellent breakfast, very friendly staff. Very good location, only 2 minutes walk from Bostalsee.

Danke schön, es freut uns sehr dass es Ihnen so gut bei uns im Hause gefallen hat. Wir würden uns freuen, Sie wieder einmal bei uns am schönen Bostalsee begrüßen zu dürfen. Mit freundlichen Grüßen Cindy Manfra und das Team des Victor’s Seehotel Weingärtner

83%

13.07.2017

Very good hotel. I am only annoyed by the many smokers in the restaurant while eating.

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. But what do you mean with smokers?? It´s not allowed in our Country to smoke. Are you sure? We were pleased about your positive assessment of our house. Best regards Your Team at the Victor´s Seehotel Weingärtner

83%

24.06.2017

Overall experience excellent, we're likely to come back to the hotel and restaurant (price is more interesting with the arrangment, we'll choose that again)

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Victor´s Seehotel Weingärtner

80%

07.03.2017 | Family

Charming style, old-fashioned family-friendly hotel. Warm welcome and consistently good service. Nice jacuzzi. Good restaurant, too generous, portion sizes could be 25% smaller! Keep modernising decor throughout. Thanks very much - we enjoyed our stay :)

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Cindy Manfra

100%

13.10.2016 | John

I attended a small conference at this hotel in late September, and the setting was perfect. Accommodations were excellent, and the meals were both excellent and sufficiently diverse in their offerings.

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Victor´s Seehotel Weingärtner

89%

29.09.2016 | Annett

A nice place with very tasty food, friendly and courteous staff and possibility to enjoy the nature.

We are very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Victor´s Seehotel Weingärtner